ComplaintsforQuality Market

• Initial Complaint

  01/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed my order on December 8th; a Christmas gift for my son to be delivered to **********, ***** in 3-5 business days. After 7 business days, I tried to track the order. I wasn't able to track it. I called Quality Liquor to get an update. I was told by ******* that he couldn't help me and I would need to call back after 2:45. I called back and got their voice mail so I left a message and also sent an email through their website. I waited 2 more days with no response. I called again and was told the same thing, ******* can't help me and call back. I asked to speak with a manager, I was told he wasn't in and he would leave a message for him, (***) to call me back. I never got a call back. I emailed them again, but still no response! On December 18th I call again and threatened to call the Better Business Bureau if I didn't receive a call back by the end of the day. ***, the owner finally called me back that afternoon and informed me that the product I ordered was out of stock and asked it I would like a substitute. I told him no and asked him to please cancel my order and issue me a full refund. I also requested an email confirming my cancelation/refund. He assured me I would get an email in the next couple of days. I called them back on the 20th because I never received my email. Again, I was told someone would get back to me. This went on all week! In the meantime I ordered the same product from another company and it was delivered in time for Christmas. I called back again on December 27th, no answer, so I left a message/email. Called again on December 28th and was told someone would call me back. Later that day I received an email saying my order has shipped! I immediately called and told them I already canceled the order and demanded my refund! I was told there was nothing he could do again and that he would send an email to the owner for resolution. I called again 12/29 and was told by ******* that he could only relay my message to ***. Still no response!

• Initial Complaint

  12/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an online order for alcohol from this merchant. The items were shipped via some weird carrier I had never heard of, a 'GLS.' I tracked the order using the shipper number the merchant provided and the last scan said the package left *******, ** on 12/8/23. The package showed no other scans and so I reached out to the merchant. I spoke with a ******* who indicated that he did not ********* why his company utizled GLS to ship the package to ***** to ********** and that it should have been shipped via a different carrier. He suggested I contact the shipper, and so I reached out to the shipper via phone and online chat (see attachment). The shipper indicated to me on the phone that the package was likely lost in transit and the first step was to file a trace. However, they did not know how long the trace would take. The shipper, GLS, has hundreds of online complaints of them losing shipments of alcohol. I paid for 'shipping protection' with this order (see receipt) and I want a full refund.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  4/25/2023 Total amount of transaction was ****** but my problem is with the ***** I paid for 2 day Air for expedited service.product to be received in 2 days from day of order which was made at 9 am on 4/25/23. Where confirmations were sent to me and later updated to remove the proper date of service to be received at my home. There where many different ways I could have had my items sent to me, but I opted for the fastest way possible only to have the company not process, package, send and receive my package on time. If they can not provide the service in the manner at which they charge for then they should not offer expedited shipping at all if they can not process orders in a timely manner to accommodate they service and amounts being paid for their service. When I attempted to call to get some resolve from *** and QLS they both blamed other reasons why my order would be late and would not honor the TWO DAY AIR FEE which I paid for. I seek a partial refund for the late arrival of my package. My order # with Quality Liquor Store (QLS) is ****** Tracking number with *** 2nd Day Air 1Z08208A3503127321 Their failure to process and ship my order in a timely manner to fit the order schedule with my payment done in early morning hours right after they opened up for the day!!! Someone is accountable for this error and I should not have to pay for a service which was not receive per the order agreement!!!

• Initial Complaint

  04/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an online order on 3/18/23. The company immediately took payment but still as of 4/5/23 has not shipped the order and will not respond to messages sent regarding the status of this order or a refund. This company is obviously a scam. They take money and never give a product.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩