We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Vervent Inc has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVervent Inc

            Loan Servicing
            Multi Location Business

            Contact Information

            10182 Telesis Ct Ste 300

            San Diego, CA 92121-4777

            Visit Website
            (888) 486-2509

            Customer Reviews

            1/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            454 complaints closed in last 3 years

            118 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers consumer loan servicing.

            Business Details

            This is a multi-location business.

            Find a Location

            Vervent Inc has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              10182 Telesis Ct Ste 300, San Diego, CA 92121-4777
              BBB File Opened:
              8/20/1996
              Years in Business:
              38
              Business Started:
              2/26/1986
              Business Incorporated:
              12/1/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Portfolio Financial Servicing Company
              • TCI Solutions
              • Revvi
              • Total Card
              • First Digital
              • First Access Card
              • First Associates
              Business Management
              • Mr. David Johnson, CEO
              • Mr. Derek Gamble, Chief Compliance Officer
              Contact Information

              Principal

              • Mr. David Johnson, CEO
              • Mr. Derek Gamble, Chief Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (888) 756-1611
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              454 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My name is ***** *************************** and I am in the US NAVY. I have been deployed for 2 years and prior to that based in ********* for the last 8 years. Your company first digital bank has allowed someone to open an account under my information at an address that I have not lived at in over 7 years to open and account fraudulently without my knowledge or permission and the representatives are refusing to remove this information from my credit reports. I have filed multiple complaints about this and exhausted myself before my last resort which is contacting an attorney as this is a violation of my rights at this point. The IDENTITY THEFT reports and documentation were all sent to your company first digital and clearly showing I do not even live in the STATE where this account was opened or anything and they have refused to remove it. Even collection agencies have verified that it was fraudulently and your company first digital bank/synovus refuses to comply. I had multiple accounts opened fraudulently and each bank tooo care of it swiftly EXCEPT YOURS who seems determined to cause me financial harm and distress and violate the **** as well as mt rights. I ask one last time before I have to contact an attorney to deal with this situation. Please remove me from your system and remove this account off my credit report. I would kindly appreciate your company doing the right thing instead of ignoring the obvious and continuing to hurt my family financially due to identity theft and fraud.
              Read More
              Read 453 More Complaints

              Customer Reviews

              29 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Azkal A

              09/06/2024

              Its is almost as if they're capitalizing on the fact that your card info will get stolen. These days its pretty easy for someone to do it and rack up a debt. Thats why they give you a 300 dollar limit. Chump change. Pay them to go away basically. My card info got used all over on the other side of the nation. Maxed out. I was paying it on autopay I guess. Filed a fraud complaint they said they'd shut the card down and make it go away , give me a new card. No such thing happened. Caught them charging my bank account for dues AND that card was still actively being used by the fraudsters. I logged in and checked. They're out there charging it up. Fraud complaint 3 times. Everytime they have sent back saying that "it was found after our investigation that these (.........) belong to you" or something such. They're playing games. Inconvenient , but easily countered just cut the money off completely. They still believe that I owe them over twice my spending limit which was accrued because the fraudsters paid off the account somehow and it bounced after they maxed it out again. When mentioning the fraudulent charges in other multiple other states. The response is "All I am seeing is late fees here". Also , it should be noted that Total **** was purchased by Vervent about 4 years ago , but is issued by Bank Of Missouri? Total ****s address is to a PO Box in SD that is surrounded by maybe 6 other banks but is nowhere near a Bank Of Missouri. Kind of looks like someone is paying some only partially willing participant to handle the dirty work. They're the kind of criminals you didn't know really existed in ******* I'm sure.

              Vervent Inc Response

              09/10/2024

              Dear ***/*****: We appreciate your comment and want to help address your issues or concerns. Please call our **************************** Monday to Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.
              Read 28 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.