Business ProfileforWellbone

I purchased my "premium medium" steak bundle on 9/20/2022.I paid for 2-5 day shipping. I received my order on 9/29/2022.The website description of the steaks claim that they are all dry aged as well as "premium".I opened my box and much to my surprise the steaks that the website had promised were "premium" were far from that. At best they are "choice" grade and that is being generous.I contacted their customer support line and explained my concern. The lady that answered my call informed me that their website is most definitely misleading and they are " working with their website developer to get this fixed".I explained how dissatisfied I was with the order I received because not only was it not delivered on time but also because the quality of meat was far from what was advertised.I then asked if I could speak with a manager or supervisor. She informed me that there was not a supervisor available at the moment. - understandable.So I asked when would be the best time to call back to speak with a supervisor and she let me know that they currently do not have a supervisor to handle these situations.She proceeded to continue talking over me and eventually hung up.Her only responses were " i'm sorry sir", "I understand sir" and "I do apologize sir" as if she was reading off of a script.This is an unethical way of doing business. Starting with false advertisement of a product and shipping and then refusing to offer any assistance to resolve the situation.