1 Customer Reviews
Review from RC D
1 star02/16/2022
I ordered a refurbished stretcher on December 17, 2021. Their proposed shipping window kept changing until finally I filed a formal complaint. I was contacted by the company CEO stating that this was unacceptable and he would get to the bottom of the issue. I finally got a date when it would be shipped. It didnt ship said there was an issue with the wheels. Got another ship date didnt ship. They said that the humidity in ********** affected the paint job!! Wow. Ive called and emailed to cancel the order and receive a refund and I have not heard back from anyone all day. Absolutely the worst customer service ever.
MFI Medical Response
02/17/2022
Hello ******,Thank you for your order and I am very sorry for the issues you've experienced.I am glad that we were able to resolve the issues and proceed with the order. I am looking forward to your order being delivered so you can evaluate our certified refurbished quality which is one of the things which we are known for.It seems that the phone number on the order which I have left voicemails on throughout taking over your order is different than the phone number from your most recent voicemail. I have added this phone number to your account.Unfortunately, as stated in our email conversations, I was provided misinformation about the estimated ship date on 2/3/21 which I relayed to you. This error was due to one of our staff members providing a date from a different order for the same item.I will always provide the most transparent and complete information that is available. Unfortunately, this has been an extremely frustrating experience.We are actively working on implementing a fix to prevent this experience on future orders. Thank you for your understanding and providing feedback which helps us improve.
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.