Business ProfileforGovX

I ordered tickets through GovX for a 2 park all day dining deal for ******************, Sea World parks x5 for $747.12 on 5/29/2024. There was verbiage on the site that stated if I purchased before a certain day that I would also receive season passes for the park. Seemed like a decent deal, not too over the top since most parks only ask for an additional $30 or so on the day of your visit to upgrade to a season pass. When we arrived at the park we initially had an issue getting in and had to go visit guest services who eventually got it figured out. The all day dining stated that we would get wrist bands and those would be used to eat all day (every 90 minutes). The menu would be a meal, a snack or side, and a drink. That never happened! We only got a meal and a drink at almost every place we went only after having to revisit member services or call a manager to explain that they did not issue us bracelets but said that we should use our park tickets at every dining place. The biggest issue however, is that they did NOT issue us our season passes and stated that they did not know of such promo and it was not listed on our tickets that we received. I wrote into GovX upon our return from vacation and was told they don't issue tickets but that they should've been emailed to me from the park directly. That made no sense since I in fact, received my tickets from memberdeals.com/GovX (proof of them and the email are attached to this claim) immediately after ordering, and furthermore how could the parks email my tickets directly to me when I had 5 different parks to choose from? Once I submitted all this proof GovX told me that I needed to contact memberDeals, who up until this point I thought was the same company. Why is there so much run around to get assitance, I paid on one website yet I am being sent in 3 different directions just for no one to own the issue or be willing to help. This has been very frustrating!