Business ProfileforGet The Referral

I am writing to express my dissatisfaction and to issue a formal complaint against GTR for fraudulent misrepresentation of software capabilities, unethical billing practices, and an overall disservice that has severely impacted my business operations. Upon engaging with your sales team, I was assured of a seamless integration between your software and our CRM system, alongside a flawless operation of the referral payment mechanism. These assurances were the sole basis of my decision to sign up. However, the reality has been starkly different and deeply troubling. An initial setup meeting was unilaterally ignored by your team, demonstrating a blatant disregard for professional commitments. Further, upon attempting to use your software, it was revealed by your technical team that the promised integration with CRM was, in fact, impossiblea direct contradiction to the sales representations made to us. This misinformation necessitates a complete redo of our CRM operations, directly impacting our business. The referral payments system, a critical component of our decision to use GTR, is nonfunctional. When these significant discrepancies were brought to your attention, not only was there a failure to admit wrong, but my formal request to cancel the service due to non-delivery was also ignored. Inexplicably, billing has continued, and my dispute has been met with threats of debt collection. This conduct is not only unprofessional but also constitutes fraudulent misrepresentation and unethical business practices. The services promised were not delivered, and yet, I am being penalized financially and threatened further for refusing to pay for a service that is fundamentally different from what was agreed upon. Given these circumstances, I demand the following:1. A full and immediate cancellation of my account, alongside cessation of all future charges.2. A complete refund of all fees charged since inception, reflecting the failure to provide the agreed service.