ComplaintsforMilitary Home Spot Lending
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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was applying for a VA home loan, lender provided me a pre-approval letter. I went under contract on the home, the day I was intending to pay ******* money, after several days of no response from lender, I receive a text message apologizing advising me the lender was no longer with the company. I cancelled the contract on the home purchase and later in the evening received a text from a new individual advising she was my new lender. I immediately responded and after multiple attempts I received a text telling me she was out for the holiday weekend. I have all documentation to include pre-approval letter. This has wasted months of my time, I have provided all personal information and this company checked my credit report. Not to mention the time I wasted with the realtor.Business response
01/02/2024
Hi ******, thank you for your message and letting us know about your issues. As you pointed out, your previous loan officer departed our company and we have been ******* to get his files reassigned before the holidays set in. I have spoken with your new loan officer and can assure you that you are in good hands with *******.Customer response
01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.