ComplaintsforSan Diego Harley-Davidson
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
San Diego Harley Davidson on **************** I believe is guilty of fraud and false advertising. They advertised a motorcycle for $10,888 after wasting three hours of my time doing a test drive and paperwork they added a little over $5000 to that price in extra fees and taxes and ridiculous charges.Initial Complaint
10/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought my motorcycle from them in June 2023. I was given temporary tags. I have never received anything from them to register my motorcycle in my ***************. I can no longer drive the bike since tags have ran out. I have repeatedly spoke to them about overnighting me new temporary tags and they have not sent. I have spoke with ********* who is HD finance company who I financed the bike through and they have told me they have lost/misplaced the title which means I cant get the motorcycle registered in ******* *****. I have asked them to order new title and send me copy of front and back for my local county office to register my bike and they will not. I need resolution quickly. We are military and I can not drive on post to get to my job because the motorcycle is not legally tagged/registered. We also will be moving back to Virginia in the spring due to military transfer orders so time sensitive, I need resolution quickly. I need temporary tags overnighted to me and the finance company to find/order new title and email me copy of front and back so I can register here. Thank you.Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Made a purchase of a pre-owned 2021 FLTRXS from *** Diego HD located on *************************** on 3/11/2023, to include the purchase of an extended service plan for the motorcycle. After a change of dealership due to their terrible customer service, I requested a refund of the *** which was well within the 60 day window. I provided my intent in writing and in-person, upon which it was filed on 3/29/2023 by the staff at San Diego HD. I have yet to receive an update on the status of the refund, no phone call, no email, absolutely no contact from the dealership after months of making calls to the dealership myself. I need assistance to find out what the problem is and why the refund valued at $2500 hasn't been granted yet.Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went into san diego harley davidson on Sat 17 Sep 2022 to buy a new motorcycle. My salesman **************** me I had three weeks to bring in my trade and I would get full retail value of the motorcycle as trade in, So I purchased my new bike. All of a sudden they are only offering 5k instead of retail. The trade in value of my old bike is 17k so i knew that i would at least get that. I was lied to by ************* would like the price I was promised on the trade in.Initial Complaint
03/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Less than a year prior I took my 2016 Harley Davidson Motorcycle to the dealer to get the clutch repaired. with less than ***** miles later the clutch that they replaced failed and I contacted Harley Davidson again. After they inspected the motorcycle they found that the motorcycle clutch had failed again. Harley Davidson stated that this was not a warranty issue from the clutch they just replaced less than a year prior and I would be responsible for all the cost involved. It is unbelievable that they are denying that the clutch is not their responsibility and are refusing to assist me with fixing the problem unless I pay for it.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.