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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered an item from this company that was never delivered. I did receive tracking info and statuses showed delivered but this was not the case. I tried to reach out to this company on multiple occasions over the course of 5 business days, by email and by phone, but failed to receive a response or answer. I feel that this company is deliberately not responding to any customersInitial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This place has absolutely ZERO customer service. They list their phone number and emails on their website but they NEVER reach out to their customers and their phones go to a voicemail service every single time. Anyway, on December 26th I placed an order and did not receive a confirmation email, but the money was taken from my account. Today is January 2nd and I have tried reaching out multiple times to see what the status is on my order and haven't heard anything from anyone. But based on my research, this company is literally KNOWN for terrible customer service which is honestly pretty sad. **************** is literally the backbone of any business, because look, now because of this issue, I will NOT be buying from the company ever again. So here I am, wasted $109 and I'll probably never even receive my order and I have ZERO way of checking the status of my order. They literally just leave their customers in limbo and it's extremely annoying and irresponsible.Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased item 2/3/2023 from third party vendor Revzilla.com Paid $120 + tax for item on order# ******** Business Committed to 1 year limited warranty which influenced my purchase decison.************************************************************ The 100% limited warranty covers all manufacturer defects in materials and workmanship under normal use for a period of (1) year from the original date of purchase from our website or at an authorized 100% dealer or web reseller. Coverage is valid only for the original purchaser with proof of purchase..... The product will be repaired, or replaced, if, upon inspection, 100% finds it to be defective in materials or workmanship.The nature of the dispute is that the business claims this is due to an accident. I believe the product is defective and failed under its own shortcomings.Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased a pair of sunglasses on August 25th and paid the most expensive shipping to get the sunglasses within 3 days. Received an email that my order was received and I was going to get another email with the tracking of the order. As of today, August 30th, I have not received the email on the shipment and I contacted customer service number several times and left messages since I cant speak with anyone. No one has returned my phone call. Is this company legit?Initial Complaint
08/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
100% does not offer a refund of the product under any circumstances other than defect. The website states that an individual must review the product and size before ordering. This is an issue both in providing a product that takes into account physical differences and utilizing language to mask a no discretionary refund policy. This does not take into account that a product, despite the "sizing" listed on the website would be the proper fit for an individual face, thus removing the possibility of offering a refund or exchange for a product that would allow for an unusual size or shape of the face. Thus the need to return or exchange. Also, the company has written "100% Refund and Return Policy" on their website. While the 100 percent reflects the name of the company, it also communicates in a common language (100 percent) and offers an understanding of a full refund or exchange policy (as is the industry standard). Why does the company not just list and underlined "Refund and Return Policy" on their page? Is it necessary to have 100% listed in front of those terms when the site only has products produced by its own company and no other? The listing of 100% creates trust in the company based on their use of the language to hide a very restrictive return policy that they benefit from monetarily. I now own an ill-fitting pair of sunglasses that cannot be returned or exchanged simply due to the policy: Due to increased demand, our focus is on getting orders out. 100% no longer accepts discretionary returns of product.I would like a refund for the product as I feel they were dishonest in their representation of the return policy. This is also a company that sponsors major sports stars and should therefore in line with company standards.Initial Complaint
07/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Paid expedited postage but no product, want to be reimbursed $218 for the glasses I never received.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.