ComplaintsforSchuberth North America
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased two (2) brand new Schuberth C5 helmets from Revzilla. One had a defective, torn headliner pad and instead of going through the replacement process with Revzilla, I contacted Schuberth directly to inquire about them sending me a new pad. *********************** responded he would send me a replacement pad, but never did, despite numerous communications to him regarding this issue. And now I'm simply ignored by them.Business response
09/01/2023
Hello BBB,
His part finally arrived from ******* so I could ship it which I did today, 01-09-23. He wasn't ignored, just one a few hundred customers trying to get an issue resolved while I relocated myself and our Schuberth ************** to another state.
Customer response
09/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.While I understand delays, communicating effectively with customers generally avoids these types of issues because expectations are being established.
Regards,
*****************************************
Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered the SCHUBERTH E2 and the SC2 communicator. The spots where the helmet lining connects to the shell are absolutely awful. They are hard as a rock and create pressure points making it to where I cant wear the helmet for more than 20 minutes or so without getting an excruciating headache. I contacted Schuberth and they said there is nothing they can do. The SC2 communicator also cuts out frequently and they said that sometimes a bar that the communicator connects to can be loose and that it may cause it to cut out. They acknowledged this as being a problem FROM THE FACTORY. Very disappointing and dissatisfied with this helmet, communicator and SCHUBERTH. Wouldnt recommend any of their products based on customer service alone but theres also the bad design on both products. Dont make the same mistake I did.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.