ComplaintsforGPS Moving & Storage

• Initial Complaint

  08/25/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of transaction: August 20th What happened: On day of delivery, delivery driver required we pay $2806 for the 2nd half of payment as called out in the contract signed prior to pickup on July 12th. Due to the requirements of Zelle, a maximum of $1500 was able to be transferred instantly to the delivery driver, but the remaining $1306 would require a processing time of 2-3 business days to appear in the delivery drivers account. As a result of that, delivery driver informed myself that the drop off would not commence until all of our payment went through, and if we did not have the payment at time of delivery and they had to come back, the cost would be significantly higher and pay would be by the hour. As a result of that, we were willing to use a different account to send the remaining $1306 again, with the verbal agreement and understanding that the processing $1306 would need to be returned to me following payment into the account of the delivery driver. This was agreed upon by both parties and the transaction for the 2nd $1306 was sent. The delivery was completed on the 20th per the contract. On the 22nd of August, the 1st $1306 completed processing, and despite trying to call multiple times, the company did not pick up. On the 23rd, attempts at calling resulted in responses of "the driver not being here and we'll get back to you". Calling the original manager that I negotiated the contract with resulted in a conference call with the local operator that handled the move who, at first, did not acknowledge the over payment, and then attempted to lie and report that a lower amount, $1207, was already paid back when it was not. After a conversation clarifying the situation, I was reassured by both the manager and the local operator that it would be paid the next day, the 24th. On the 24th I was not paid back as expected. Contacted local operator and the only reply was "can I call you later". On the 25th the money was sent by both the driver and the manager.

  Business response

  08/29/2022

  Dear Mr. ********************* it did take a few days to verify the overpayment as it was sent to a driver directly. As soon as it was verified the funds were sent back to you immediately. I am sorry for any stress it may have caused you. Wishing you great beginning in you new home. 

  Respectfully, 

  *****

  Customer response

  08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find this resolution to be satisfactory to me.
  
  Regards,

  
  ***********************
  
   

  
  

• Initial Complaint

  09/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thousands of dollars of missing personal belongings and household goods. The business has not attempted to locate my "missing" boxes of goods.

  Business response

  09/09/2021

  ******* hired GPS for packing, storing andmoving services from ** to OH with a move date of 1/29/2020. In mid-March Mrs.S* informed us that she will no longer be shipping the items to OH but stayingin *********** and would like to schedule delivery for late March 2020. GPSMoving accommodated the change and revised the cost to reflect it. On March25th just a few days before scheduled delivery *******informed us that sheneeds to cancel the scheduled delivery. The shipment was returned back tolong-term storage containers. 7 months later ******* reached out again nowwanting to have her belongings moved to ************* 11/14/2020. Once againGPS Moving made the accommodations and prepared for the requested new locationand date. About a week prior to schedule delivery *********** once againreached out pushing the delivery date from 11/14/2020 to 11/16/2020 and yetagain GPS Moving made the accommodations.  The driver arrived as requestedon the 16th of November but unfortunately a bit late to start the delivery asthe building had limitations for move in.  We kept the crew overnight todeliver the following day.  After the delivery took place ******* reportedthat a trash can, picture and dining table were damaged. About 2 weeks later******* reported that besides a broom, Swiffer mop there is also a box from thekitchen missing that consisted of 2 waffle irons, a speaker, and kitchenutensils. GPS Moving took 10 days to investigate to locate these items howeverwe were not successful. On 12/15/20 we contacted ******* and encouraged her tofile a claim. On January 25, 2021 ******* reached out for assistance on how tofile a claim. Up to date we have not received a claim. Please note this is nota common move with us but with all the delivery locations/date changes thatwere requested from ******* and all the handling and re-handling that had totake place to accommodate the changes created for a less desirable outcome onthe delivery date.  Respectfully, *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩