Customer ReviewsforNorm Reeves Toyota San Diego

I originally took my '98 Land Cruiser to Norm Reeves for an oil change and to check a squeaking noise that would happen >3,000 rpms (turned out it was the drive belt, which they replaced at a premium). I waited 6 hours to get my car back just to find on my drive home that the ** wasn't working. Took it back the next day and the service ***** had cut the wiring to my ** unit. Said they would need to find a replacement part since Toyota no longer manufactures it. After going in and speaking with *******************, he said he would have the ******* look at it the next morning to diagnose the problem because they didn't know what was wrong yet EVEN though they had called me previously letting me know the wires had been cut. Sounds a little shady? Got my car back the next day and the ******* went ahead and re-soldered the wires and recharged the ac unit and is now working just fine. So why did you tell me you needed to order a new part? Why did you lie to me and tell me you didn't know what the problem was when you had called me an hour before with the problem? Why did you lie to me and tell me the drive belt is nowhere NEAR the ** unit when it so obviously is. This place is just looking for any way to make a buck but they were barking up the wrong tree this time. My service assistant, *******, was the ONLY positive to this experience. Will never trust Norm Reeves (or Norm Thieves) with any of my vehicles AGAIN.

********************,Your explanation of this service visit is completely inaccurate. After your return to inspect the air conditioning, that you accused us of damaging. We found that your vehicle had been improperly repaired. ******* explained to you that the poorly repaired area has been that way for quite some time due to the amount of road debris covering the repaired area. She did not give you an estimate due to some parts not being available for your vehicle. Then I met with you and your mother, and you explained that the vehicle had only been repaired at Toyota dealerships and it was not possible. We sent you the pictures proving that the repair had been performed some time ago. You said it had to have been us that caused the issue. I explained that the area where the problem is located is not in the same area where we performed the work. The location of the issue is between the grill and the condenser. I recommended to leave the vehicle for my shop ******* to inspect since you were not being reasonable after my explanation. The shop ******* inspected your vehicle and found that there has been collision damage on front of the vehicle. He found poorly repaired wire harness that includes the air conditioning wiring that was causing the air conditioning not to work. He removed the tape to find a broken wire. I asked him to repair the wire. The shop ******* checked the national service history to find what repairs have been completed to the vehicle. It is not showing any repairs at a Toyota dealership since 2014. All the service performed shows it was completed by Grease Monkey from 2014 to now. Not a Toyota Dealership. It also shows the vehicle had accident damage in 2019. This could be where the vehicle was repaired. Not to industry standards. The shop ******* also found the air conditioning system to be pound low on freon.We had them top that off as well. The air conditioning system now is working. The problem was not caused by Toyota San Diego. The problem was caused by previously poorly executed repairs. We attached the broken wires to the repair order, for you to see. You removed them and took them with you. Your vehicle was repaired at no charge to you. The repair should have been your responsibility, but we took care of it in good faith. As I explained when you were here, the high-pressure air-conditioning switch and wiring are not correctly repaired to industry standards from previous repairs performed. It's unfortunate that we cannot attach the photos of the previous damage and shoddy repairs that were done prior to your visit. You were provided photographs of the damage as per our internal protocol and were not charged for any service provided. Considering your inaccurate review, maybe we should have.

I had an appointment to tighten the screws on my Prius Spoiler (attached to the top of the truck lid) & had an appointment. When it was my turn, I was told I had to go to the auto body/collision **** (which opened an hour later), I told the auto body tech that I needed the s**** tightened to stop the rattling and this jerk told me I had to a new spoiler and then they had to match my paint??? I mean seriously WTF??? I ended up going to my local service ************** did it for 20.00.This buzzard at the Toyota Dealer was just a lazy, hung over butt-clown.

******************,You brought your vehicle in to our collision center claiming that the spoiler was loose and that it had been glued two times. We are a Certified-ICAR Gold Toyota collision center and only perform work to factory specifications. Unfortunately a spoiler that has been glued twice needs to be replaced and if necessary color matched. We're sorry if the reality of that information enraged you as it appeared to as you left yelling expletives. Hopefully the s**** fix will be more substantive than the previous glue usage.

I leased a vehicle in 2019 from ******************* Toyota San Diego. They said that if I were to choose to buy the vehicle at the end of the lease, my purchase price would be locked in at $23,000. Yesterday I went to ******************* Toyota of San Diego to purchase my vehicle, as the lease was about to expire. The sales **** ***** said that in order for me to buy my own vehicle, the dealership was going to add a service to the transaction. He said if I opted out of the service, I was not allowed to buy the vehicle. He said that the dealership needed to make money off the transaction, and since the vehicle was my own, that they wouldn't make money, so therefore they had to charge me for an extra service. I disputed this, I challenged the claim, questioning the legality, and I spoke to a second person in finance - ****** - about the charge. Both employees shrugged it off as "there's always something". ******************* Toyota Of San Diego refused to sell me my own vehicle without forcing me to buy a product from them. They said if I did not buy their product, I could not buy my vehicle, end of story. I had no recourse. They forced me into a $2400 warranty package in order to buy the vehicle. **** said if I turned my vehicle in, they would sell it for $38,000 and therefore they would prefer to take my vehicle rather than sell it to me. They essentially punished me for not doing what they wanted. This is a racket. I had no other purchase options. Toyota required me to go through a dealer. If I didn't buy their warranty then I couldn't buy my car. This doesn't sound legal, and it is entirely unethical. Further, they ran my credit, causing a hard inquiry on my report, causing my score to drop. I paid for my vehicle in cash. Why did they insist on running credit? They would not allow me to proceeded without running credit. Also unethical. This business needs to be held accountable for their actions. This is unacceptable.

Update: **************, Thank you for taking the time to speak with ********************* our General Sales Manager. I am glad we were able to accommodate your request and keep the warranty. Please let us know if we can assist you in anything else.Hello **************, Were sorry to hear that you are upset with your purchase experience. You are not obligated to purchase a warranty at all and we would be happy to re-write your contract if you choose to do so. No racket, no mandatory items etc With respect to the credit check, we normally receive authorization to run credit with the hopes that we can provide a better interest rate and to simplify the process for our Customers. Our apologies if that was not communicated to you. If you would prefer we can request that the inquiry be removed from your credit profile. Please contact our Finance Director, *********************** at ************.

I bought my 2020 Corolla in for its first service. ****** was very very polite and efficient. My car was taken care of in a timely fashion . This is my second Toyota purchased from Norm Reeves Toyota. I would recommend both service and sales .

Hi ****,Thank you for the kind words and feedback. We hope you are enjoying your vehicle.