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ComplaintsforOnyx Room
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 24, 2022 I had a VIP table at the Onyx nightclub during my time there I noticed my phone had fallen behind the couch I quickly inform security who told me to wait until 2 AM when the club close so I could retrieve my phone once 2 AM hit and the club closed I spoke with security again who spoke with management and stated that they could not retrieve my property because they were unable to remove the couch I informed them that I needed my property back as I had seen the phone there and so had they but they refused to return the property and stated that there was nothing they can do as theres hundreds of phones back there and they just chop it up to a loss The phone is valued at $1200 I would like for onyx nightclub to remove the couch and return my property as it is behind the couch something that they should be able to accommodate me for. it should be noted that the management reported that several people lose their phones back there and they do not returned it to them I think that is unacceptable they state that the reason why they dont return it to them is because they would have to remove the entire couch however structural issues that cause loss of property is something that they should have fixed a long time ago as they stated theres hundreds of phones back there.I have attached photos where they dont have signs nor the proper Things to prevent phones from falling and when you get a table that area is part of the seating. My phone has personal and work information and is not lost as i know where it is. Staff stated its not worth it to them to remove the couch for my phone but they cant withhold my property from me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.