ComplaintsforLoan Signing System

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have constantly been bombarded with emails from this company that I NEVER asked nor gave permission to be contacted. I'm just asking that you stop sending me emails! I don't want your product! I've already made multiple requests to no avail. This is abusive and it needs to stop!!

  

  Business response

  08/07/2023

  Dear ****,

  Thank you so much for your valuable feedback, as it helps us improve the Loan Signing System experience for not only you, but others as well! We sincerely appreciate it!

  Our goal is to provide valuable resources for notaries to succeed in their notary loan signing business. We want to ensure everyone gets all the resources they need, whether you are a student or not as we want to help build your business!

  We at Loan Signing System value every individuals privacy and understand how important it is to manage incoming messages, which is why you can always easily unsubscribe and opt out from receiving our resources at the bottom of the page. Not to worry, since you would no longer like to receive our free resources, I have immediately taken steps to ensure your email address is removed from our mailing list. You will not receive any further emails from us unless you choose to opt back in!

  Thank you again for your feedback as we only want to bring value!

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a course from the "Loan Signing System" last May 2021. I paid in full for the course with monthly payments. I paid in full in November 2021 in the amount of $616.00 and they have continued to use my credit card for $27.00 a month amounting to $216.00. I have sent messages and they ignore me. I want this company to refund my money.***************************

  

  Business response

  06/16/2022

  Hi ********, I'm sorry to hear about your frustration.

  
  My #1 goal is to be sure youre satisfied with your training and experience with Loan Signing System so you can become successful at this career. 

  
  I've looked everywhere and can't seem to find any previous emails or messages from your end. 

  
  I am committed to providing the highest level of customer service, and I work hard to respond within 24 hours on any billing inquiries that come through my email address: ******************************* 

  
  The $27 charge is for the Monthly Mentorship & Business Coaching subscription, which gives you access to the ongoing training resources and bi-weekly live coaching sessions in the Six Figure Signing ********************* You received six free months automatically when you purchased the course in May 2021. 

  
  This is explained in more detail when you signed **, in the first module of the course here called DO THIS FIRST: Access the Ongoing Mentorship, Business Coaching, and ********************* and in the multiple emails giving you the option of continuing the ongoing mentorship.
  
  But no worries, since you no longer want to be subscribed I've removed you from the ************** and canceled your subscription effective immediately so you won't continue to be billed.

  
  I also have refunded the 7 charges of $27 from November 2021 to May 2022. 

  
  Again, I do apologize for any inconvenience this may have caused. 

  
  Committed to your success as always...
  

  Sincerely, ****

• Initial Complaint

  01/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/04/21 I purchased Six Figure Course: Loan Signing Agent Training and Certification + ****************** Course + Ongoing Monthly Mentorship program from *********************. Order #ORD045518. I made 6 qualifying payments totaling $440.00 over the past 6 months. Access to the courses was supposed to be readily available to complete at my own time, however the courses are not available and that is what i paid for. This busines has taken my money and not provided the courses that should be available to me. I have also emailed their support line for assistance but I have not received a response. I do request that they either reinstate my courses or issue a full refund of the amount.

  

  Business response

  01/27/2022

  Hi ******! 
  
  I appreciate you reaching out and absolutely understand your frustration. I received your email on January 21st and responded the same day to let you know that your course is now paid in full and access is yours forever! I'm happy to resend the email if you did not receive it, along with your log in credentials so you can resume your training any time you're ready. I'm committed to your success! Please let me know if there's anything else I can do for you! 

• Initial Complaint

  09/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered the initial training package from **** in the amount of $297.00 on March 7, 2021 (ORD038895) for the initial training only. Since then, I've discovered that additional transactions were posted to my bank in July, August, and September 2021, in the amount of $27 each which I have not authorized nor wish to continue.I have been trying to cancel, recoup any additional funds charged to me for any presumed ongoing subscriptions. I received instructions through his web page to proceed to the following link https://courses.loansigningsystem.com/account/billing to manage billing or request cancellation and refund. I was/am unable to cancel my card on my account nor request a refund through his website. I have also been calling and leaving messages at ************** and sent a message to *************************** per guidance on his website but have not been contacted to resolve my cancellation. In the meantime, additonal transactions have been made to my account.

  

  Business response

  09/20/2021

  Hello ******,

  
  Thank you for reaching out. I appreciate all feedback as it helps me improve the training I provide to my students and is why our course consistently receives hundreds of 5 star reviews. 

   

  When I looked, I didn't see any previous emails from you. I hope you were sending it to the correct place. 

  
  To address your concern, when you signed up for the course, you were informed that the course includes 4 months of live ongoing mentorship. We sent you an email explaining this benefit as well as included information of how the mentorship works as a module within the course. 

  
  The purpose of the ongoing mentorship is to help you start to build your notary signing agent business. Its how I give you ongoing relevant training so you can build the best business possible in todays market. 

  
  After the 4 months mentorship, I always remind my students via email that the ongoing mentorship will continue at a low monthly fee. Thousands of my students see those notifications and make their decision to continue on or not.

  
  I apologize that you missed the multiple notifications.

  
  Of course, as always, if anyone overlooks that information, I promptly will refund you any of the payments, which I have done for you prior to providing your feedback. 

  
  I appreciate the time you spent trying to improve yourself and build a business. And I wish you luck as you continue pursuing your goals. 

  
  Sincerely, ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩