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          Additional Information

          Not BBB accredited

          FluentPet

          View full profile
          Location of This Business
          602 Washington St, San Diego, CA 92103
          BBB File Opened:
          7/28/2021
          Years in Business:
          9
          Business Started:
          9/9/2015
          Business Incorporated:
          9/9/2015
          Type of Entity:
          Corporation
          Alternate Business Name
          • Cleverpet Inc
          Business Management
          • Mr. Leo Trottier, Owner
          Contact Information

          Principal

          • Mr. Leo Trottier, Owner

          Customer Contact

          • Mr. Leo Trottier, Owner
          Additional Contact Information

          Email Addresses

          Products and Services
          Basic Vocab Kit, FluentPet Big-Paw Hextile, FluentPet Buttons 18-Pack, FluentPet Compact Hextile, FluentPet Large Hextile, FluentPet Sound Button, FluentPet Soundboard Carrier, Get Started Kit, Ideogram Stickers 2-Pack, Tester Kit, They Can Talk Kit
          Payment Methods

          • Shopify Payments via CC (Visa, MC, Amex, Discover, JCB, Diners, Elo, Shop Pay, Apple Pay, Google Pay, and Facebook Pay)

            Amazon Pay, PayPal

            Buy now, Pay Later by Klarna

             

          Refund and Exchange Policy

          • Returns & Cancellations
            You may cancel your order and receive a full refund up until the moment your order has been shipped from the warehouse.

            For orders that have already been shipped, you may return products that have been verified unopened within 45 days of delivery or purchase (whichever is later) for a refund less original shipping costs. For shipments to countries with import taxes and duties, these fees must be paid by customers, or refunds can’t be issued.

            You will be responsible for paying return shipping costs. 

            Opened kits and other products are not eligible for refunds or returns. For the safety of our learners and their parents, we cannot accept returns on opened or used products as they can't be resold.

            To initiate a return or cancellation, please contact us at [email protected] and include your order number.

            Please Note: We will answer your e-mail in 24 - 48 hours. If you don't receive a response, please check your SPAM folder.

             

            Warranty
            CleverPet stands behind its FluentPet products. CleverPet warrants FluentPet branded products against manufacturing defects that cause products to fail for a period of 180 days from the date of receiving your FluentPet product.

            This warranty DOES NOT cover normal wear and tear or damage caused by biting, scratching, etc. Frequently replacing the sound buttons in the HexTiles may loosen the HexTile’s grip, and issues caused by this are not covered by the warranty.

            Contact us at [email protected] to submit a warranty claim. For button problems, please include a video showing what the problem is (if the issue is sound quality, show how you are recording). For HexTile claims, include photos of your HexTile's front and back. Verifying your shipping address with us immediately will speed up the warranty process.

            Please Note: We will answer your e-mail in 24 - 48 hours. If you don't receive a response, please check your SPAM folder.

             

            Please see for full details: https://fluent.pet/pages/shipping-returns and https://fluent.pet/pages/warranty

          Business Categories
          Pet Training

          Contact Information

          602 Washington St

          San Diego, CA 92103

          Visit Website

          Accreditation

          This business is not BBB Accredited

          Years in Business: 9

          BBB Rating

          A

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

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