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ComplaintsforDomino's Pizza
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Complaint Details
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Initial Complaint
02/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The last two times that I ordered, the Domino's app tracker said that my order was ready so I went to the store to get my pizza. Both times I had to wait for my order to finish cooking after I arrived. Today I placed an order at 12pm. Estimated wait time was listed as 12 minutes. At 12:20pm the tracker said my order was ready. When I arrived at the store at 12:25pm I was told that my order would take another 7 minutes. That is literally how long it takes to cook a pizza in a Dominos oven. I know this because I am a former employee. The Dominoes tracker needs to be discontinued because employee manipulation is rampant. Employees are prompting the app to tell customers that orders are ready when they are not, so that the speed numbers reported back to ownership appear better than they are. I personally witnessed this happen when I worked here, and as a consumer I am livid that management is ok wasting my time in an effort to provide fraudulent numbers to ownership. I want a complete refund for both orders dated 2/1/2024 and 2/11/2024. Both were $22.75. *********** people too. Your food is great when made properly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.