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ComplaintsforDomino's Pizza Store #7727
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On Wednesday Dec 27,2023 I ordered a pizza on Dominos website for a Delivery. I was contacted by the delivery driver that he could not find my Address. I gave him directions on how to find my address since he claimed he was in my area but he was lost. He called me back about 3 times because he couldnt find my address. On the last call he rudely and unprofessionaly said I cant find your address there is nothing I can do. I said fine take the pizza back and give me a refund he said no thats not possible. There is nothing he can do and its my loss. I once again said fine then deliver my pizza. He refused to deliver my pizza. I had to walk 2 miles to meet the delivery driver at a gas station for my pizza. Upon receiving my pizza it was cold and hard. I contacted the store to report that I have received a cold hard pizza and that I had to walk to get my pizza. The employees at the store replied laughing and mocking that they were the managers since I was requesting assistance from a manager and they kept hanging up on me. I had to take a cab to the store and I spoke to a lady about my cold hard pizza and she said the same thing. There is nothing they can do Because the pizza was delivered in 45 min but that was a lie because the driver reported on the app he had delivered my pizza and I had not received my pizza yet. She said that the address I provided doesnt exist. How so if its my house I live here of course the address exists. I was treated very unprofessionally and I want my money back for the pizza and the delivery fee and the tip because I was never delivered a pizza I had to walk 2 miles to pick it up and it was cold and hard.Order #*** Total payed $24.61 Amount I want refunded $24.61
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.