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Complaint Details
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Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I entered into the agreement February 2, 2023. I will be 80 years old September 2 this year. I contacted this company for my drain being clogged. My house is only approximately **** ft.. They basically have tore up all my piping even to the main going out to the street. My neighbor next-door, who is a project manager, and a friend of mine looked at the contract. And knew something was wrong. They have charged me over $42,000, I have paid them over $39,000. Come to find out they did not get any permits. The city came and made them jackhammer up all the piping going to the main. This has been going on for one month now exactly . I trusted them because I knew nothing about plumbing. One of the workers even mentioned to me that they know one of my friends have made a complaint. I am concerned as they say. I owe them $3000 and Im worried about a lien on my house and theyve charged me way too much from what I understand.Business response
03/06/2023
To whom this reaches,
I just reached out to ************************* via phone regarding the complaint. Per our discussion, we are discounting the project $2,891.20 to reflect the invoice as paid in full. We will also be coming back to the home when she finishes the other work to reset the toilets at no additional charge to the customer. The project was permitted and inspected by the ************** so everything is complete at this time and Paid in Full. Customer has no outstanding balance.
Thank you,
****
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Contact Information
9424 Chesapeake Dr Ste 1304
San Diego, CA 92123-1335
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3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.