Business ProfileforBlue Haven Pools & Spas

Blue Haven took close to two years to complete the pool project in my back yard. Part of the reason for the delay was because the company workers damaged two retaining walls. Neither was damaged during the excavating of the hole where the water would go. It was damaged by workers when they put up the framing for the pool, and when they were placing the pool filter and heater. They stopped all work, and stopped coming around to complete the job so I got contractors to repair both walls, and had them complete the hardscape portion of my pool contract because the pool company could not get workers to finish the hardscape. One of the walls had to be taken down and rebuilt, it was pushed back away from the pool to give some type of distance away from the pool. In speaking to the pool rep, there was an agreement that the cost of the repair for the walls would be reimbursed and the removal of the hardscape installation would be credited back to my overall balance since I had paid for it. My contractor finished the work to pass inspections, and the company had the finishers install the plaster. I have been contacting the pool company every month in regards to the outstanding invoices and the balance they have requesting for a resolution because I have been left an open account. I reached out to their corporate office in downtown San Diego, and sent an email to the *** of the company *************************** who after two months responded that he is retiring and cc'd his replacement ********************* who has not responded at all. The pool was completed at the beginning of May 2022. $10,440 for the hardscape was charged and collected. The invoices for the repair total $16,985. I need this issue addressed. I am very disappointed in the company and their lack of professionalism to close out my account. At the moment they show as if I still owe them $7,267.72. when in fact they should be reimbursing me my repair costs and show proper accounting for work that was done.