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Find a Location

Printivity LLC has 1 locations, listed below.

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    Business ProfileforPrintivity LLC

    Printers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/2/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers commercial printing, online printing, and booklet printing.

    Business Details

    Location of This Business
    8840 Kenamar Dr Ste 405, San Diego, CA 92121-2450
    BBB File Opened:
    2/25/2006
    Years in Business:
    18
    Business Started:
    2/25/2006
    Business Incorporated:
    2/21/2019
    Accredited Since:
    12/2/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • MGX Copy
    Business Management
    • Mr. Lawrence Chou, Chief Executive Officer
    • Mr. Erik Krueger, Chief Technology Officer
    Contact Information

    Principal

    • Mr. Lawrence Chou, Chief Executive Officer

    Customer Contact

    • Mr. Lawrence Chou, Chief Executive Officer
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    We ordered to print calendars on January 3rd, 2022 and were supposed to get the product on January 7th, 2022. (Order # R207879801). Amount of $1,534.60 was paid with our debit card. The process was delayed and we've got the wrong products on January 21st,2022. They said sorry and would send the right one on January 27th, 2022. (Order # R962799720) But they did not even start to print our calendars. It was calendars which was time sensitive product. We thought it could be hard for them to keep the schedule for the pandemic. After January 27th, 2022, we noticed them we could not afford any more delay. We asked them to refund us for us. They wanted to give us a store credit which we don't want. We don't want to work with them any more because they cannot keep the promises. We want them to refund us ASAP.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scarlett N

    1 star

    08/02/2024

    Spent thousands with this company just to be treated like absolute garbage in the end. They use shady tactics to delay your original delivery date, then demand you pay $100.00+ to keep your original delivery date.This is especially true for rush orders (5 days or less), which you are already paying hundreds of dollars extra for expediting the production. Their proof approval system is designed to force you to pay more money to keep a delivery date. They give you a very limited time to approve the proof before it expires -- in many cases, 3 hours or less -- and then you have to play email/phone tag just to have them resubmit the proof so that you can review it before it expires. This delays the order by a day every time it expires, and when you have no idea when to expect the proof, this is very frustrating to deal with.The time windows for approval are undefined and random, with no indication of when the proof will be ready until you check your email just to see the proof "expired" because you were asleep and couldn't review it for approval between 8pm - 11pm. I'll check my email every hour I'm awake or not immediately occupied, and will go days without hearing from them regarding the proof. Seems they wait until the last minute so they can milk you for more money, preying on your desperation to meet a deadline.I despise this company's shady tactics and will be taking my business elsewhere going forward. It's worth mentioning that this wasn't the case when I first became a customer. They had longer approval windows and were quick to get my order going at first. It wasn't until they secured me as a customer that they started pulling these greedy tactics on me. Great way to lose business. Don't give them a ***** unless you want to support a dishonest company that will turn on you later.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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