ComplaintsforGood Life Property Management

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB,Goodlife charged July rent 4x and credited back for 2 of the 4 charges. Goodlife stated they have no control over AppFolio autopay company they use to collect rent. I was told to ask my bank to reverse the extra month of rent Goodlife debited. My bank (CalCoast. CU) reversed the extra rent payment taken by Goodlife/Appfolio and I was subsequently charged a *** fee of $25. Goodlife charged the *** fee twice so I have a *** balance of $50. Both $25 fees were charged today. I asked for the owners contact email and phone number, but ***************************** (staff overseeing my rental) did not provide the information.

  

  Business response

  07/22/2024

  Hi *****,

  We are sorry for the inconvenience caused by AppFolio's system issues and the $50 in erroneous NSF fees that charged. A $50 credit from Good Life was swiftly applied to your account to reimburse you for them. Good Life is working directly with AppFolio to get ourselves reimbursed.

  As a note, Good Life is hired by homeowners to be the point of contact for residents so we do not share their contact information.

  Thank you,

  *********************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have spoken several times with property management concerning a property that I qualified to rent the credit report was inaccurate and was not up to date. I have spoken with the manager she stated that she would rent the application. The application was never received. I have left three voicemails in a span of a week without hearing anything back from them. The tenets of the current house told me I was denied and I explained to the property management company using their own software to check my credit score, which would have approved the applicant. I am also aware that one of the tentants has a criminal background history and the others tenets have had issues with safety in the living environment. There was nothing done about the criminal tenant and the property manger wont evict him because of a threat of a suit. There is another roommate potentially suing as they never notified him of the tenants criminal background and safety issues. They also let me file an application knowing the safety risks of the criminal tenant.

  

  Business response

  04/17/2024

  Hi ****,

  Thank you for taking the time to share your concerns with us. It's disheartening to hear that your experience hasn't met your expectations and we want to address your points directly to ensure clarity and transparency.
  
  Regarding your credit score, we want to emphasize that we use Experian Vantage Score 3.0 for credit reporting. We understand you declined our offer to send you the report we received as you stated that you already had a copy. Please know that we adhere to company policy and cannot modify the received report. Disputing the report's details is done directly through the credit reporting agency and instructions were emailed to you for that procedure.
  
  Regarding your voicemails, we traced back your three messages and took note of your concerns. In response to your first voicemail, a team member promptly called you that same day on April 10th to address your questions, then further advised you to contact the associate handling your application for further assistance. We understand that you had direct phone and email contact with the associate handling your application. While there were two voicemails on April 12th about an application link, our associate sent you a new link that same day. Please accept our apologies for any inconvenience caused by the two missed calls on our general office line.
  
  Good Life Property Management is unable to share the personal information and details of current tenants without their consent.

  We will be issuing your second application fee refund as discussed and wish you the best of luck in your rental search.

  Thank you,

  Good Life Property Management

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Life Property Management was the mgmt company of my previous apartment. In April 2023 while I was currently residing in my previous apartment, the storage unit for my apartment was opened and empitied out while I was out of town. When I returned home I noticed the lock had been changed by a locksmith and when they were able to come reopen it, the unit was empty. I was told by another tenant in the unit below me that an employee at Good Life had authorized the locksmith to open my unit for him, to which he found it to be full. When the tenant told the employree at Good Life, he said it was left over from another tenant and to get rid of all of my belongings. I contacted Good Life and told them what had happened, they told me the employee that had authorized that had been fired. They asked me to write a list of everything that was in the storage unit so I could be compensated. I sent them a list back shortly after and my response was that they had no proof that that storage unit, which I had been using for 9 years, was mine. In the past 6 months, I have been communicating with numerous employees at Good Life but have not been compensated for my missing property. There has been a lot of turnover with the employees working there, some being fired since this incident, others claiming they had no knowledge of this situation. I have found that they are lacking paperwork regarding my lease, apartment, and storage unit. I moved out of my apartment prematurely due to this situation. I am still checking in with the company regarding my compensation monthly, and I have let them know that I am talking with a lawyer at this time. They are very vague about where they are with their resolution. I keep getting passed to different people. I'm not sure if this will get resolved unless I escalate this situation to a court of law. I am looking for them to be held accountable for their mistake by compensating me for my lost property.

  

  Business response

  01/08/2024

  Hi ******,

  Our Property Management Executive, ***********************, has responded to you directly and fair compensation offered for the items that went missing. Please respond to him directly to finalize payment.

  Thank you.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been renting for the last year and they were awful at taking care of any issues we had, and lied to the owners about us. One example: our lease was up on 7/10/2023. On 7/1/2023, we asked if we could extend the lease until 7/17/2023. They said unfortunately we have to pay until the end of the month because we never gave them a 30 day notice (which it doesn't state that in the lease). We would have been out of our unit PER THE ***** on 7/10/2023, but they took a week to get back to us! So now we are stuck paying another $2k of rent for nothing. They are also LIARS because we spoke with the owner who said that wasn't a problem at all to move out on the 17th! But ****** at Good Life is telling her she cant do that. This place is a SCAM!!!!!

  

  Business response

  07/21/2023

  We deeply apologize for any misunderstandings regarding your lease end date. Our goal is to provide excellent service and we acknowledge that we fell short of meeting your expectations here.When you contacted us regarding agreements made directly with the Owner, we were unaware of any such arrangements. We relayed that to you, and contacted the Owner directly to confirm that agreement. The lease end date of July 31st was determined based on the termination notice we provided you in May. However, since there was an alternative agreement made, we are happy to provide a refund for the days outside of your new lease end date of July 17th. Please contact directly to make arrangements. Thank you.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New tenant to property. ******** claims condo was cleaned but it was filthy. Hi took photos of the dirt that came out of the carpets. Light fixtures, bulbs and outlets inoperable. I had to take time off work because issues were not addressed before move-in. Property manager said company will not credit me for my time cleaning the condo although their cleaners did not do deep clean.Lease states that dust settles and unit mayb have been shown after the last occupant moved and condo was cleaned(?).

  

  Business response

  08/05/2024

  I got information that this was resolved offline with the tenan

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