ComplaintsforMG Properties

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived at ******** for the past six years. During my move out pre-inspection, ****** stated that they always replace the carpet if you have pets because of the pet smell. I was charged for a partial carpet replacement which I believe is in violation of Cal. Civil Code 1950.5(b)(2) requiring a tenant to maintain a unit in a good and clean condition and to return the unit in the same condition as received, excepting normal wear and tear. The term of the lease exceeded the lifespan of the carpet and I was still charged a fee for the carpet replacement.As the carpet required replacement due to the age of the carpet, I should have not been charged a fee for replacement of the carpet.

  

  Business response

  07/29/2024

  Hello and thank you for your inquiry.

  The carpet replacement charge and painting was justified due to the excessive amount of pet urine and staining throughout the apartment. The damage was beyond normal wear and tear. You were not charged full price for these repairs in consideration of wear and tear.

  The charges have been reviewed and are deemed valid.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi,I toured Artist Walk Apartments in *******, ** on 6/18/2024 with my boyfriend and were told we would get $500 for applying within 24 hours. My boyfriend and I applied within 24 hours but were not given the $500 credit for looking and applying for the apartment. My boyfriend and I tried to get the credit but were not able to. The lease was generated for a move in date as wished for by us for 06/21/2024. My boyfriend and I decided to sign the lease and pay the charges that were due upon move in. However, yesterday 06/25/2024, I received an email from the management at Artist Walk and said they miscalculated our move in charges and needed an additional $714. However, when I calculated it out with their correction, it was not the cost they asked for. Due to the miscalculation and negligence to explicitly state to us the cost to move in, I am wanting to file a complaint and receive a refund. I do not wish to continue leasing from this management group. I called MG Properties and explained my situation. I was told they would get ahold of the regional manager for Artist Walk but were not able to provide me with any phone number or contact. I am unsure if I will ever get a call back or get this situation resolved.

  

  Business response

  08/05/2024

  Hello and thank you for your inquiry and providing the documentation.

  I have applied the $500.00 credit to your account for the apply within 24 hour special. I do apologize for the back and forth for regarding the prorated move in rent. This error was due to the move in date reflecting 06/28/24 but you actually took possession of the apartment on 06/21/24. I have confirmed the amount charged during move in is accurate with the addition of the $500 special.

   

   

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a former tenant at ************************ in ******, ** which is owned an operated by MG Properties. Due to unfortunate circumstances I was no longer able to afford the rent and was subsequently.evicted thru the court process. Upon leaving there were some items including furniture and personal belongings I was not able to move on.my own and had to.leave behind. As required by law the alt is supposed to inventory and store that items for ******************************************************************************* they would be stored for 13 more days and asked when I thought I would be back to get them I told him I wasn't exactly sure but I would definitely be back bc I didn't want to lose any property. On the 14th day I called the office to let them know I would be there the following day to get my property. I spoke to **** who told me that they did not have any of my property anymore. I was obviously shocked by i was still within the time frame. She told me that the manager ***** said I only had until the end.of that day (the last day I was there) to get my property and that everything had been disposed of the next day. The manager was not there butshe told me to.cqll the next day which I did. TWICE. I left a message and finally received a call back the next day from ***** the manager. She told me that the day I called was the not 15th day and that everything was disposed of THAT day. Which made no sense since I called and was told by someone else that everything had been thrown out 2 weeks prior.she then told me that it was thrown out at 5pm. Which again makes no sense since technically by law they aren't allowed to dispose of it u til the full 15 days is over. Again I was already told it had been thrown out and in fa t I called on the 14th day not the 15th. She then proceeded to laugh at me and told me good luck trying to do anything about it. I have since contacted MG properties customer service twice and have not re wives any response from them.

  

  Business response

  05/20/2024

  Hello and thank you for your inquiry.

  In accordance with CA state law our staff stored the items for the required 15 days after the lockout process was completed. During that time you are required to schedule a time to retrieve your belongings. It is at responsibility of the tenant to schedule a mutually reasonable time to retrieve your items. According to our records you attempted to retrieve your items at close of business on the last day of storage. Our staff would not be able to accommodate retrieval of your items due to the office being closed. Our staff has reviewed the concerns listed and found this matter to have been handled appropriately.

  Customer response

  05/20/2024

  I dispute this response from the business. The fact that I called on the 14th day not the 15th and was told by **** who works in the office that all my belongings had been disposed of the day AFTER the lockout and not stored. I also spoke with a maintenance representative who was present on that day and helped dispose of my.items. The office has also  refused to provide me with a copy of the inventory of items which is required. That also leads me to believe that nothing was ever stored. And even if they were stored I was told by ***** the manager that they were disposed of earlier on the 15th day which is also a violation. Nothing is to be disposed of until after the 15 days expires. Not during the 15th day. **** told me that I was told I only had until the end of THAT day (The last day I was there) to get everything I wanted out. That is a blatant lie because I never had that conversation with anybody there. I know the law and I would never have agreed to that regardless. I have spent the last 2 weeks trying to get somebody, anybody from this company to acknowledge me and this issue. I have emailed customer care, the corporate law offices, and the collection specialist *************************** several times. I have called and left messages for customer care who claim they will contact me within 48 hours. I have left multiple messages for ****** who is the tenant specialist at the law offices for MG Properties. I left multiple messages for ********************* as well and not one person or even a robot all has bothered to call or email me back. This is the very first response to this issue and It's a response to the BBB not to me.. Educating myself with the help of tenants rights advocates and lawyers who know all the facts as I do have all agreed this was a blatant violation of my rights and California law. If nobody will assist me from MG Properties to come to a reasonable compromise I am going to assume that this is something that needs to be handled in court.

  

  Business response

  05/22/2024

  Hello and thank you for your response. 

   

  Our team has responded to your previous inquires. The most recent correspondence sent on 05/08/24 in which the office staff was clear on the process. At this point in time the situation was handled appropriately by our team who has communicated and confirmed the information with you. No compensation will be given. 

  Customer response

  05/22/2024

  I do NOT accept thus response. The "communication" u are referencing is a response from the manager telling me that she didn't have to give me a copy of ith3 inventory and she wasn't going to communicate with me any further. My complaint is that they disposed of all of my belongings the *** AFTER the eviction. Nothing was put in storage which is why they CLcant give me a copy of an inventory.  I was told specifically by **** and I quote " We don't have any of your things because the manager said that she only gave you until the end of that day to get anything you wanted out". When I asked her what day she was talking about she told me it was the last day I was there which was the day after the eviction. I never had that conversation with the manager and I would never have agreed to that bc I know the law. Furthermore I spoke with a member of the maintenance team who also told me nothing was put in storage it was all either thrown away or some items were kept by staff. It's obvious the apartment manager knows she screwed up and is now just lying to save face. Why wouldn't they have told me when I called that everything had just been thrown out which according to ***** was literally at 5 oclock. I called just after 5 which is still during business hours bc they close at 6.  I am familiar with **** who I spoke to frequently leading up to the l9ckout.  She was more than aware of the situation and what was going on. When I called that day she immediately knew who I wasband all the details. She without hesitation told me everything had been disposed of days and days earlier. Not the same day I had called as ***** who took 2 days to call me back stated.  Either way on the day I called which she claims was the 15th day (I am say it was the 14th) nothing have been disposed of yet. The law states nothing isnto be disposed of before the full 15 days is up. Not at 5 oclock on the 15th day.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went home today, after entering the gate immediately got a flat tire, because theres a s**** in my tire.When I notify the leasing office regarding screws spreading on the entrance gate floor, and request to please put a sign and stop people from entering/leaving. Leasing agent(*****************************) mentioned shes sent emails to the residents over the past month that today is the gate repair day, so if your tires are damaged, its your fault.I told her that there are still many cars coming in out as we speak, and not everyone checks their email(in spam). A sign or anything that blocks the gate would really reduce the damage to other residents vehicles.She responded that she sent out emails already, and refused to put any sign/ do anything/ and just keep on seeing cars entering/exiting the garage gate full of screws on the floor.I left a complaint on ****** review, and the cooperate team called me on my cell saying that theyre really sorry about my experience they believe a physical sign is needed and that a regional manager will contact me soon. ******, the regional manager got back to me an hour later.She started the call by asking if I know theres camera at the leasing office. I responded yes, please check it when you have time. Then she ask me why I left the negative reviews, I responded that when I requested for a physical sign that can easily avoid other residents from damaging the car, it was rejected and not handled professionally. She responded that it was my personal preference to have physical sign over email notification. I asked her how can email alerts from days ago help with ongoing issue, and did not get a respond.The call ended with her saying my tone was condescending, my action of leaving the review is unprofessional, so she determined that I lost my chance to discuss the matter with her.I would like to request for an apology from the regional manager and compensation to my broken tire. (Towing & tire replacement)

  

  Business response

  05/17/2024

  Hello and thank you for your inquiry.

  Our community team does work to communicate any upcoming or ongoing repairs. Our team did communicate via email of the repair to the gate. The site team will place cones outside of repairs when necessary. Unfortunately we are unable to verify if the nail in your tire came from the community as the repairs were being completed on the entrance/exit gate. Unfortunately there is no way to verify the nail in your tire came from the repairs being completed on the gate. No compensation will be given for this matter. 

  Our team has notated the concern regarding the conversation had with the regional manager. 

  Customer response

  05/17/2024

  Regarding the damage to my vehicle:
  
  1. I promptly informed the leasing office of the damage, yet no attempt was made to verify it.
  
  2. I provided photographic evidence of the incident, complete with timestamps, including those from my Tesla. What further evidence does the leasing office require?
  
  3. Despite repeated notifications from current residents since my move-in date in August 2023, the leasing office has failed to install security cameras at the garage entrance, exacerbating security risks and hindering investigations into vehicle incidents.
  
  The repeated denial of responsibility under the pretext of lack of verification, coupled with the refusal to install security cameras for over 10 months, is unacceptable. 
  
  Furthermore, my request for an apology from Regional Manager ****** is not to be taken lightly. Simply notating her behavior is insufficient.
  
  Hence, I reject the business's explanation regarding the nail damage.
  
  Alternatively, I propose that a sign be placed on-site during active repairs, and I insist on a sincere apology from Regional Manager ******. Should these conditions be met, I am willing to forgo compensation.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a resident of ************************ homes, operated by MG Properties. I have several ongoing maintenance issues that I am unable to get repaired as the on-site and off-site team is not communicating with me. I have called and emailed numerous times, sent letters, called corporate, went in person, and i am unable to get a response out of anyone. I am a paying resident with a lease and am being completely and 100% ignored by all leasing staff. I have exhausted all resources and i am unable to get them to communicate with me in any capacity. I need these maintenance issues remedied immediately, it has been 3 months. No matter what i do, i am not able to get in contact with anyone. I have send about 20 emails to various people regarding this issue and have yet to receive a response from anyone.

  

  Business response

  05/02/2024

  Hello and thank you for reaching out with your concerns.

  Our office team at the Meridian has confirmed they have reached out to you directly and have resolved the maintenance issues listed in your complaint.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living at ************ since January 2016. I change my insurance carrier and ask the management where to send my new coverage. I had my insurance agency send to where I was told. I got billed for not giving them my insurance information, which I did. They said it was sent to wrong place, but it's where I was told to send it. ******** the manager told me she sees my insurance information but it's in wrong place. I asked her why didn't she fixed it by sending to the correct emailed. She said it's not her job, I as her is it her job to give me the correct information to send it. My insurance agency sent my insurance information at least 6 different times, after receiving the correct emailed to send it to, they did. Now they charging me $503.87 for insurance coverage which I already have. I'm disabled and can't give them $503.87 for something that wasn't my fault. I'm told if I don't pay the fees, I will be evicted. I'm on SSDI and can't afford to pay those fees. I need help ASAP or I will become homeless. I reach out to the corporate office and still no results, except pay or be evicted. I haven't had any issues living here for over 8 years until this new management team took over. I put in work orders and get no results, I feel since I'm disabled and black they are targeting me, because evicting me, they will be able to raise the rent even more. Since covid my rent has increased almost $600.00 and with their guidelines I don't even qualify to live there. You are required to make 2 1/2 times the rent, which since they raised my rent I don't qualify. What can I do to stop from becoming homeless at 66 years old?

  

  Business response

  05/20/2024

  Hello and thank you for your inquiry.

  The site staff worked with you informing you how and where to upload insurance information as required per company policy. It is the same process used for your insurance renewal in 2023. The renewal letter also also goes over the process of how and where to upload insurance information. You were charged for a total of two insurance penalty fees of $101.80 which were justified. The late fees have been reversed and your account is currently in good standing.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I move out of one of their *******, Camarillo apartments 02/01/2024.1) Management stated they would provide me with "any items needing repair and provide an estimate of move-out-charges" - that never happened despite me repeatedly asking. No itemized statement of needed repairs or cleaning was provided during/after pre move out inspection. I had asked multiple times.2) They charged me for cleaning after move out even though the apartment had been cleaned!3) I asked multiple times for a receipt of the charges that they incurred to clean the unit. They refuse to provide that.They are clearly in violation of the "California Guide to Residential Tenants' and Landlords' Rights and Responsibilities", but they don't care and they either don't address e-mails properly or don't respond to messages at all.

  

  Business response

  05/17/2024

  Hello and thank you for your inquiry.

  After further review of your final move out inspection we have agreed to remove the cleaning charge. A refund check for the $135.00 cleaning fee will be issued to the forwarding address listed on file.

  Customer response

  05/21/2024

  To date no check has arrived. I will update once I receive one.

  

  Business response

  05/22/2024

  Check #**** was issued and mailed via **** to the forwarding address provided.

  Customer response

  05/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you so much BBB, without you the business would not have complied with the law. Your service is very much appreciated.

  
  
  Regards,
  
  ***********************************
  
   

  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As finding an apartment back in November 2023 on the rentcafe website Stonecliff show a $3000 promotion for month of November filled out application and was told there was a glitch in system it's only $1500 promotion. Well I want the company to honor that promotion. I can't get a hold of anyone by email or by phone and the manager in office has a bad attitude I wish not to deal with her. The dishwasher hasn't worked since moved in and no one has scheduled a time to look at it when my daughters at home they say they've came to door twice but no one has heard them come & they haven't called me back either. I've paid rent on time but I really feel they should honor it especially when I login into rent cafe it still shows credit but doesn't show not on portal. We were suppose to move in on the 12th of Nov but they changed it to the 14th of Nov

  

  Business response

  04/24/2024

  Hello and thank you for your inquiry. After further review the regional manager has approved to ************** concession of $3000.00, rather than $1500.00 received.

  Regarding the dishwasher our team has made multiple attempts to complete the service request. Our team has attempted to complete the work order but have not had permission to enter.

  Please resubmit the request and provide permission to enter or a window of time within business hours for our team to complete this service request.

   

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of unit L-301 at ************ on 02/13/2024. I received my final bill and they are charging me $167 on top of my $500 security deposit they used for "cleaning" and "painting". I am attempting to dispute theses charges based on photos and videos I took of how the apartment looked upon move out versus how it looked when I moved in. I have clear evidence that they are charging me for damages I documented during my move in inspection.In my lease agreement, there is a section where I am allowed to request a pre-move-out inspection and they would provide me with an itemized list of deficiencies so I can fix or clean anything that would impact my deposit. I requested this pre-move-out inspection through the maintenance request form on the residential portal on 02/05/24. Tamarac failed to provide me with this inspection, therefore I did not have an opportunity to address any "deficiencies" that would affect my deposit.I have brought up this concern with *******************, ***************, and ***************************, the lease managers and property managers. They are ignoring my correspondence at this point. I have requested my deposit, minus utilities, be refunded to me based on the facts that I left the apartment in better condition than I received it in, and that they failed to provide me with a move-out-inspection. The charges are false and unwarranted.

  

  Business response

  05/17/2024

  Thank you for your inquiry.

  Upon reviewing your account it appears our in house collection team reviewed the charges and found them fair and justifiable. The account currently is reflecting that you have paid in full.

  Customer response

  05/17/2024

  I do not accept this response. The business has failed to provide any supports to justify these charges. The business failed to uphold their end of the lease agreement by providing a move out inspection upon my request. These charges are completely unwarranted and unsupported by the business. I only paid the bill so I wouldn't be sent to collections because they would not respond to my emails or calls. This is poor and shady business practice. I want a full refund and my security deposit returned to me.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a 1 bedroom apartment for 13 months in ******* Apartments from nov 2022 - dec 2023. I asked for a pre move-out inspection when I put in my 30-day move-out notice on 11/13/23, I didn't get any response from the inspection that was done and I was told that even if I hired someone professional to clean it, the leasing office would most likely not "acknowledge" this and hire their own professional cleaner and forward the cost to me. My last day was 12/13/23, and on 12/23/23 the resident portal showed below-* Apartment Cleaning cost for $285, * a carpet clean cost for $123, * heavy scrub Hardwood floor for 165$ and * a Move-out Paint cost for $400, totaling $973 for move-out cleaning costs.I received the invoice from the leasing manager (*****************************), wherein I told her that the cleaning charges are repetitive in nature, also we shouldn't be charged for the full amount of wall re-paint (as per California law, tenant should only be charged for 1/3 rd of the re-paint cost if the tenancy is in between 1-2 years.) Although there have been absolutely no damage to the walls (we have photos too). The leasing manager was kind of ignorant about all these facts, laws and constantly Threatened to send it to collections if we don't pay. Nobody from the leasing office reached out to us for any mediation after our several efforts to reach out.(they stopped responding the email or calls)

  

  Business response

  05/17/2024

  Hello and thank you for your inquiry.

  After reviewing the account it appears a refund was issued to you and the charges disputed were reviewed and removed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩