ComplaintsforProfessional Real Estate Management

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** is the company that own our *********************** (***) and is the worst company ever. The owner, ****, and his team are rude, negligent, and dishonest towards their clientele. We pay the *** a monthly fee of $500 and we see NONE of it going back to our community. I have been trying to get in contact with **** for over a year to replace the roof because it is showing clear signs of damage. Because he was not answering his emails, I called the phone number he has attached to his email signature. This was also unsuccessful and instead blood-boiling. I wrote him an email about the behavioral conduct of his employees and my experience to keep him informed.His replies takes 5 weeks, after you reach out to him MULTIPLE times about the urgency of this situation. In addition to his lack in effort in replying, the content of his replies are useless.As usual, no follow up with the company he allegedly "forwarded" my information to. I also looked them up and per ******* the company is permanently closed. Once I spoke to my neighbor, I realized this is a possible case of racism. My neighbor, who has recently moved into the neighborhood about a year ago told me her experience working with our *** was great. She is a middle-aged, caucasian woman, single, living alone. We are the only Asian-American household in the neighborhood and have always felt the stares around our house. We keep to ourselves and are good people who cause no harm to others. We are hard-working individuals who work 6 days a week, and almost never home to cause any trouble in the neighborhood. It is frustrating to know that our voice is not being heard because we are unable to attend our ***'s board meetings. This is discriminatory and will not be acceptable. It's clear that I am not the only person who has experienced this terrible, frustrating service provided by Professional Real Estate Management. Reviews of their company follow suit and mirror my same frustration.

  

  Business response

  06/24/2024

  Response to BBB Complaint
  
  Subject: Response to Complaint about Roof Leak at *************************************************************
  Dear Better Business Bureau,
  I am writing to address the complaint concerning a small roof leak at the property located at *************************************************************. As the representative managing the repairs for this property, I would like to clarify the sequence of events and provide accurate details regarding the situation.
  Upon receiving a report of the roof leak, I communicated with the individual who filed the complaint. During our conversation, I explained that I could not discuss specific details or proceed with repairs directly with her because she is not the registered owner of the property within the ********************** (***). However, I made it clear that I was more than willing to speak with her mother, who is the property owner, to address the issue and arrange for the necessary repairs.
  The roof leak was subsequently repaired at a later date, and the total cost of the repair did not exceed $1,000.00. It is important to note that the repair was handled professionally and efficiently, ensuring that the issue was resolved to the satisfaction of the property owner.
  Regarding the allegations of discrimination, I must emphasize that at no point during our interaction was the complainant's ethnicity brought up or considered. The assertion of discrimination is entirely false and unfounded. Our primary concern was to address the roof leak in accordance with the *** policies and procedures, which require communication with the property owner.
  I hope this response clarifies the situation and addresses any concerns raised in the complaint. Our goal is always to provide fair and professional service to all residents, and we take any claims of discrimination very seriously. However, in this instance, there was no basis for such claims.
  Thank you for your attention to this matter.
  Sincerely,

  *********************

  CEO

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩