![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRancho Bernardo Inn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My daughter's wedding, originally scheduled for May 20, 2023, was cancelled on May 7, 2022. This is well ahead of 120 day notification period in order to get a refund.It has been over two months since the wedding date but they have not given us the refund they owe us.We paid $11,588.75 Section 6.2 of the attached contract explains the refund policy. The section explains that a refund can only be received if another event happens on the day of the cancelled event. Attachment 2 shows that the venue did have a replacement event on the day of my daughters wedding. Whie the staff at *********************************** has stated that a refund is due they have not sent a check to me.Business response
08/03/2023
A refund check has already been issued for this.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.