ComplaintsforThe Job Sauce
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Complaint Details
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Initial Complaint
08/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I hired Job Sauce to update my resume. I asked them to add some content to the resume that they wrote for me and they are refusing to do so. And their customer service email team is not responding to my emails since receiving my request.Business response
09/16/2021
In response to *********************************** claim, his writer completed his resume upgrade on February 10th and sent a follow up email reminding him of her availability to complete additional edits and instructing him to reach out to her directly. The revision period is two weeks, which his writer communicated on their intake call. Informing clients of this revision period is standard operating procedure.******** submitted a support ticket on June 7th, almost 4 months later, but did not reach out to his writer as directed. Our support team responded to him. Regrettably, an email filter archived his response so further emails from ******** did not reach the team. This filter has been corrected and the team reached out to him directly after learning of this complaint. While we acknowledge this frustrating misstep, ****************** was complete as promised, his request for further edits after 4 months falls well outside the 2-week edits window, and he did not reach out to the appropriate party as directed.---(end of response)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.