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Average of 437 Customer Reviews
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Review fromJeanette I
Date: 11/10/2022
1 starJeanette I
Date: 11/10/2022
I went with this company because I thought it would do the trick.I was trying to find relatives on both sides, my mother just passed way . We wanted to get all the family members to form a family reunion. I am sorry I didnt print everything, since they saved all my searches I would be fine. But no because they blocked me , because I was going to fast . I dont want to wait a year to find the correct members, more members of my family might die before that. They said they would unblock me but no they will not let me sign at all. I hope I get my two. But all that work is lost.Buyer beware
Truthfinder
Date: 11/11/2022
Dear ********,Thank you for being a TruthFinder subscriber. We recently noticed unusual activity in your account and temporarily suspended it while it was under review. You are reminded to review our terms of use, which prohibit using the TruthFinder website for any illegal purpose. TruthFinder is a public records search service. We prohibit the "scraping" or collecting data for any purpose other than personal use. We prohibit the use of the website for any business purpose, which may include but is not limited to: employment screening, tenant screening, or credit checks.Furthermore, on November 8, 2022, we notified you via email that your account has been reinstated and is now accessible.In order to access the services and obtain a report you must log into your account by visiting our login page. Your username will be the email address used to create your membership and the password is the one you entered upon creating your account. If you do not recall your password, please click the Forgot My Password link on the login page or contact us so that we may reset your password manually.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMary L
Date: 11/07/2022
1 starMary L
Date: 11/07/2022
Inaccurate information. I don't have any traffic tickets. I won a case against someone that hit my car. There is a divorce case that was never finalized. That is it. WHY DO THEY HAVE A CAUTION BANNER ON MY INFO. This is detrimental to my reputation. I have lived a good, clean life and have this happen is wrong.Truthfinder
Date: 11/09/2022
Dear ****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromChuck C
Date: 11/07/2022
1 starChuck C
Date: 11/07/2022
Very dishonest. They make it seem like youre getting a free report and make you go through the entire process of gathering information and long download times. They keep you on the edge of your seat telling you the search may provide sexual offender information and criminal info. About 20 mins later, they tell you a 5 day trial where you pay $7 now and $29.95/month after for unlimited searches. Then a tab pops up and says you can choose to just get the single report with no commitments. Click that and it says the single report will cost you $29.95. All that waiting. All that anticipation only to use it as BAIT to SWITCH their tactics. GTFOHTruthfinder
Date: 11/09/2022
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAa B
Date: 10/20/2022
1 starAa B
Date: 10/20/2022
**********************! Very little information. Lots of wrong information. For criminal history all it tells you is speeding tickets. Don't tell you about marriages. Financial history is a joke. Social media searches don't tell you anything. Email searches are useless as most of the emails are inaccurate.Truthfinder
Date: 10/24/2022
To whom it *** concern,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromStacy C
Date: 10/20/2022
1 starStacy C
Date: 10/20/2022
On October 19, 2022, I ****** searched my deceased sisters name hoping to find her obituary written in **********. I was asked to suggest a timeline from when to when, never did the name "truthfinder" come in to view on my monitor or display screen. After a few more screens, requests to continue prompts, did the truthfinder logo appear. Once my sister's name was placed under scrutiny within Truthfinders search parameters, I was informed that the information was extreme and I was cautioned to be prepared for what I was about to read in the report. The anxiety and torment began to fester and I felt that I was being baited to go down a path of no return. Now I must know what is being charged against my dead sibling. They state that she is being watched by the ****************** for being a suspect in and/or being affiliated with a Terrorist act or cell! She died 2 years ago and had been on disability for 5 years! I live in the North Eastern part of *****************, and can honestly and fearlessly confess that I have contemplated on going to the west coast and personally challenge the research team to validate the slanderous formation put forth by them about my beloved sibling, who cannot be present to defend herself, and prepare for the oncoming lawsuit.. So to you Truthfinder, and from me, a Disabled American Veteran, you will stand accountable for the slander you have spoken, so help me God! My sister is remembered by many people for a life of hardship and torment, I don't not agree that she should be remembered by any for false information that is damaging to her memory, legacy, or to her surviving children who deserve to keep their dignity and carry on. The first ammendment gives everyone the right to the freedom of speech, however, when it has not been, nor can be substantiated, pressidence has been set. I am ashamed as you should be, for wasting my time, and creating a terrible memory.Truthfinder
Date: 10/24/2022
Dear *****,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.Simply search for your report on the web page listed below, and select the report you'd like to have removed. You will then receive a confirmation email which will require you to confirm the record you wish to remove. https://www.truthfinder.com/opt-out/The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBruce B
Date: 09/18/2022
1 starBruce B
Date: 09/18/2022
First the information provided by this company is severely inaccurate. Nearly everything that was visible during the search was data that didn't pertaint o the person at all. Secondly I purchased the unlimited monthly search for $28.05 and was unable to access any information. When ever I clicked on anything such as phone numbers I was asked to pay additional amounts. I cancelled my membership within minutes of opening my account and requested a refund. My contact attempts to their company have been ignored. I would not recommend using this companyTruthfinder
Date: 10/18/2022
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we have verified that your account was cancelled via online cancellation on September 12, and subsequently, a refund was issued to your account, in full, on September 20. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromKayla L
Date: 09/17/2022
1 starKayla L
Date: 09/17/2022
They lie and put false reports in the profile. I did this on my own name. Trying to see the accuracy. A bunch of fake reporting and wrong addresses and phone numbers. Don't give them your money. WARNING ??Truthfinder
Date: 10/18/2022
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,TruthFinder SupportReview fromSam H
Date: 09/12/2022
1 starSam H
Date: 09/12/2022
Total sham. Don't provide reports you paid for, take your money and run for the hills. This review about Truthfinder is ************ AWAY Avoid TruthFinder at ALL COSTS when it comes to background checks and Truthfinder.Truthfinder
Date: 09/14/2022
Dear ***,We are sorry to hear that you had trouble accessing your report. We strive to ensure that our reports are immediately available to our customers. When a technical issue occurs, customers can find immediate assistance by visiting our help page, calling our customer support at ************ during our regular business hours, or contacting us via email at [email protected] at any time. After further review, we see that you were able to reach our customer support line on September 12, 2022. We have verified that your account was cancelled and all charges have been reversed. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDebbie R.
Date: 09/06/2022
1 starDebbie R.
Date: 09/06/2022
You have tarnished my name. There is false information on my report that I was charged with theft two times. I was not even in the state that it was reported in, and have NEVER been chat with theft! As an accountant, this is extremely damaging to my reputation!There should be negative stars for your business.Truthfinder
Date: 09/09/2022
Dear ******,Here at TruthFinder, we hold the utmost respect for each individual's privacy, and I apologize for any inconvenience you may have experienced due to our services. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.We have removed your report. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMark N
Date: 08/31/2022
1 starMark N
Date: 08/31/2022
Typical dark pattern website. It is mostly just a bait and switch.Truthfinder
Date: 09/01/2022
Dear ****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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