ComplaintsforPrecision General Contracting

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When it rains hard, the house roof leaked through the blue underlayment paper,( I paid for titanium underlayment. Leaking caused five areas of house ceiling leaks, not repaired ceiling. 2 the new patio roof has an insufficient declination. Rains cause polycarbonate roof to leak, the roof is poorly installed ***************** promised to repair the roof, then he called me and said IT is not in the contract. 3 they wont connect my smarty to theSolar System electrical system 4 I saw the text between the Salesmans( ******************* ) and there present time $500 to remove the five solar water panels total $2500, the $2500 was charged in the contract price , but not identified nor removed from the $53137. I removed the Solar water panels myself, to not have paid the outrageous $2500 to remove the panels . Being eighty years old it took me a full day to remove toe Panels. I should be refunded the $2500. Do I need to acquire a lawyer?

  

  Business response

  06/19/2023

  The leaks inside his house were a previous issue and are not our responsibility. We have gone out to repair the issue for the patio cover already. Unfortunately, we cannot connect his system to Enphase monitoring because he does not have WiFi set up at his house, which is necessary in order to monitor his solar system. If he would like to set up WiFi we can connect the monitoring. There is nothing included in our contract regarding the removal of the solar water panels. This customer is refusing to pay us the remaining balance of $2,000.00, although we have requested it numerous times as our final payment is due upon completion of the project which has been completed.  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 10/14/2022,my husband and I signed a contract with Precision General Contracting for a solar energy system for our house. The physical work has been done, e.g. solar panels, batteries, and switchgear has been completed for at least 2 months. It is now 5/17/2023 and we still are not hooked up to SDG@E. Precision can not seem to process the application with our utility company. Precision is proving to be incompetent in their ability to finish the job. We would appreciate any help the BBB can give us to. Thank you, ***********************

  

  Business response

  05/18/2023

  We contracted with ************* on 10/14/22, signed solar plans on 10/27/22 and were pending permit until 1/25/23. We installed the solar system and battery in mid-February and continued on electrical work for both the battery and the system until mid-March. We completed the final inspection at the end of March. Since the final inspection took place, SDGE has been denying our application for the net metering, which is required in order to turn on their solar system. Unfortunately, we have made the requested corrections and resubmitted the application many times. This is simply a clerical error with SDGE. We have completed the solar installation and solar permit as per our contract. We are working diligently to get this application approved through SDGE. 

  Customer response

  05/18/2023

  Per response from SDG&E net metering on 5/17/23, the application was still pending corrections. As we perceive this response, the drawing errors identified ten days earlier had not yet been corrected. That was the response regarding the second notification that the drawings were incorrect; they did not match the installed configuration. The original notification of drawing errors was more than six weeks ago, around the second of April. When Precision completed the physical installation on March 13, we were told to expect to have the application approved within 3 to 5 days, normally. One would think that drawing corrections could be made, verified, and submitted within two months. We are irritated because the company is not meeting the expectations that they repeatedly iterated to **. Their response by phone today was Its not our fault. This statement was after the company representative told me that she did not know what SDG&E said was wrong. I pointed out what SDG&E had identified as the errors in the last paragraph of the emails they sent denying the application. We do not consider their response adequate or appropriate.

  

  Business response

  05/19/2023

  The corrections SDGE has requested have been submitted and denied for different reasons since the beginning of April. The latest correction notice was sent on May 3, 2023. The corrections they are requesting are much more complicated than what is listed on the email SDGE provides the customer. We have been in contact with SDGE to come to a resolution. Unfortunately, we are not affiliated with SDGE and cannot be held responsible for a longer timeline than originally anticipated. Our office manager took responsibility for the delay in getting this completed and said she would work on getting the proper corrections in as soon as possible. The customer demanded a timeline, which cannot be given as this is out of our hands and relies solely on SDGE and their processes. We are doing everything we can to complete this project, and turn on the customers solar system. 

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