Business ProfileforSunfusion Solar Electric Inc

We had a battery back up system for our solar system installed by Sun Fusion. Everything initially went well. Two years into the system, the battery system would not kick in when we had a blackout. It was found that the battery system was hooked up to our well system and we found ourselves without power and without water. We called Sun Fusion but for the last six weeks we have received only one call back where the owner said that he would send someone out soon. This still hasn't happened and after texting and calling we still have not had a call back. The result of the battery system not working resulted us in having to go back on the *** grid which means we are paying *** for our electricity. Also, we have diabetic supplies which helped give us the system from *** that rely on the battery kicking in during black outs in order to keep the diabetic supplies charged. Even though we are getting our energy from *** (at a cost) we would not have the backup should we have a blackout. It is totally frustrating and annoying that we cannot get someone to come out to fix the problem let alone return our calls and texts. We were happy initially but now we are wondering what is going on with Sun Fusion. This will cost us a lot of out of pocket costs for our electricity because we had to go on the *** grid. Very disturbing!*** and **************