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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have a solar panel that is not working fully. I reported to the company in Nov 2021, the come to see it after repeated calls (>10 plus) in March 2023. They said due to covid the panel was taking longer to obtain from manufacture. I have tried to contact them again they are not calling me back.I would assume this is sufficient time. I am ******* money due to my investment into solar, as panel has not been replaced. I have 24 panels. The system company ****** said they could not do anything so I am comtacting you. I like them to replace my panel and give me compensation for the time I am out if full usage of this panel.Business response
06/04/2024
This customer has one solar panel that appears to be working at a slightly lesser capacity that the rest of the panels. We've tried reaching out to Q-cell, (the panel manufacturer) but have not been able to confirm that they will replace the panel. Our service team is trying to source one of these panels that we're willing to purchase at our expense. As soon as we find one we will install it for free. The customer has been notified of this.
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Contact Information
7340 Trade St Ste H
San Diego, CA 92121-2457
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.