Customer ReviewsforRoad Runner Sports Inc

Do not join their *** program - you will never be able to cancel it or reach anyone in customer service to assist you. Its a total scam - you can't return anything unless you join the *** program. When you agree to join the *** program (for an additional fee) the sales person says you can cancel at anytime and get a refund. In order for this to happen you have to actually speak with a customer representative, but you will not be able to EVER get anyone on the phone. I have been trying for two-weeks to get a hold of someone with no success. I might try on shoes at RoadRunner Sports, but I will NEVER purchase anything from them again. Clearly owned and operated by a family who doesn't care.

Road Runner Sports renewed my VIP membership without first sending an email notifying me of this renewal. My credit card company flagged it as fraud, and since I never received an email, I declined the charge and my credit card company canceled my credit card. What a hassle! I was without a credit card while they sent new cards. Here's where it gets worse.....So rather than contact me that the charge was declined, Road Runner Sports scanned my Purchase History, found a debit card I had used for a purchase last year, and then charged the renewal fee to that credit card without my authorization or any email warning me that they were going to make this charge. I had to call the corporate office to get the charge removed. How dare they use any credit card I had used to purchase sneakers there to pay for a $99.99 annual renewal without my approval? No other company does this. Very shady. It's obvious their business plan relies desperately on this supposed "VIP" fee in order to stay in business.

Roadrunner Sports makes it a practice to take orders for inventory they do not have on hand and have no plan to receive. I recently ordered a pair of Asics Superblast 2 running shoes. They took the order on July 10, 2024, and then they turned around and canceled it on July 14, 2024. I asked why they were canceling the order they indicated that they did not have inventory and had no idea when they would be able to fulfill the order in the future. They misrepresented their ability to fulfill an order for a product, but they were happy to charge my credit card for the sale even though they did not have the inventory to fulfill the order. They were happy to charge my credit card with a preauthorization hold but did not immediately cancel the hold when they canceled the order. I had to call them to get the cancellation on my credit card, which they stated would not occur for 3-5 days.

I too was scammed with a VIP membership that I did not even know I signed up for!! Avoid this site. They are not transparent.

So , my daughter showed interest in running the LA marathon last year. At some point she asked me if I could take her to this store. Drove out of our neighborhood to a nice neighborhood some distance away. I was worried that the shoes and the " personalized fitting" appointment for the custom insoles was going to be out of my budget. Employees there convinced me to not only get the custom soles but some shoes and a membership! Worst decision I could have made. I thought for what I paid plus membership I'd be treated like the fellas did in the store on that occasion. AFTER A COUPLE OF MONTHS OF EMAILS SAYING I HAD CASH REWARDS TO REDEEM I FIGURED ID PUT THEM TO USE. I ORDERED 2 PAIRS OF SHOES FOR MYSELF... (IM A SINGLE MOTHER, I HARDLY EVER BUY MYSELF ANYTHING UNLESS UTS A GREAT DEAL) AS I AWAIT MY ORDER I GET AN EMAIL SAYING THEY MADE A MISTAKE AND THE SHOES I ORDERED WERE NO LONGER IN STOCK. WHEN I CALLED TO ASK ABOUT THE OTHER PAIR OF SHOES, THEY SAID THEY HAD BEEN DELIVERED. *** ASKED MY NEIGHBORS AND NOTHING. THEY HAVE BEEN GIVING ME THE RUN AROUNDS EVER SINCE.. ITS $90 IM SURE IT DOESNT MAKE MUCH OF A DIFFERENCE FOR THE PROFITABLE BUSINESS AND YET $90 FOR A SINGLE MOTHER IN RECOVERY THIS IS DEVASTATING :/ I WILL BE CALLING TOMORROW TO CANCEL THE MEMBERSHIP AND WILL LET EVERY SITE I CAN SHARE THIS WITH OTHERS WHO GIVE A COMPANY/MEMBERSHIP A CHANCE JUST TO BE TREATED LIKE A DISPOSABLE ITEM...

The same as everyone else has said here. Their membership is a scam, and their employees know nothing about shoes. After 3 phone calls where their system hung up on me, I cancelled my plan 2 YEARS AGO. This morning, after purchasing another pair of shoes (my mistake, I know) I received an email that my membership charge for renewal for $70 was hitting my card. I had originally cancelled cause they told me my membership was $20, and then charged me $50. Now suddenly I'm being charged $70 for something I cancelled 2 years ago. When I called, again, to cancel, their system was conveniently down. Scam. Don't shop here. I won't be doing so again.

I have been receiving the following emails "In 5 days, youre giving up $43.17 in VIP Rewards Cash that youve earned and saved. This is your money, so dont throw it away!Help us help you remain a VIP Family member. All were missing to keep your VIP benefits going uninterrupted is an updated credit card. Thats it.Please call your Rewards Experts ASAP at ************ or click here to update your renewal credit card and stay in your VIP Family.Its up to you. Youve got $43.17 in Rewards Cash ready to spend right now when you renew your VIP Family member benefits online or by phone.See you on the road,Chief Runner I have not done business with this company for over 30 years. I have no "rewards" due. This is just a solicitation for my credit card #. This is a very serious criminal attempt to illegally acquire credit card information.

As others have said, their ***** club is a complete and total scam. They omitted the true price of the membership when I purchased an item from their store in 2020. I recently returned to the store to purchase another item. They push the ***** club as free upon check out. After my last experience, I asked further questions and even pointed out the $49.99 annual fee outlined on the *** terminal to which the employee advised I would not be charged. I then contacted corporate and they confirmed this was, in fact, not true. They are not only dancing around the parameters of this membership, but as I recently experienced, straight up lying about it in order to boost numbers and hoping you forget about the charge that will pop up a year from now. I encourage everyone who has experienced something similar to reach out to consumer affairs, as well as research the several class actions lawsuits that have been brought against this company due to their deceptive practices.

I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them.

Disallowed a return of brand new shoes. Businesses that operate like them are a disgrace. Buy somewhere else.