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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Road Runner Sports Inc

          View full profile

          This is a multi-location business.

          Find a Location

          Road Runner Sports Inc has 51 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            5553 Copley Dr, San Diego, CA 92111-7904
            BBB File Opened:
            8/12/1994
            Years in Business:
            36
            Business Started:
            3/7/1988
            Business Incorporated:
            3/7/1988
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • RoadRunner Sports
            • Kelly's Running Warehouse
            Business Management
            • Mr. Michael Gotfredson Jr., President
            • Mr. Ryan Rothwell, Director of Customer Experience
            Contact Information

            Principal

            • Mr. Michael Gotfredson Jr., President
            • Mr. Ryan Rothwell, Director of Customer Experience

            Customer Contact

            • Mr. Ryan Rothwell, Director of Customer Experience
            Additional Contact Information

            Fax Numbers

            • (858) 636-7650
              Primary Fax

            Phone Numbers

            Products and Services
            Athletic Apparel, Hiking Shoes; Court Shoes, Running Shoes
            Payment Methods
            • Cash, Credit Card, Debit Card, Applepay, Paypal, Gift Card
            Refund and Exchange Policy

            • MEMBERSHIP LEVEL

              TIMING FOR REFUNDS

              TIMING FOR EXCHANGES

              VIP Family

              Rewards Plus Members

              60 Days

              NEW & UNUSED Items

              90 Days

              Any & All USED Items*

              VIP Family

              Rewards Members

              60 Days

              NEW & UNUSED Items

              90 Days

              USED Shoes, Socks & Insoles*

              Not-Yet-VIP Members

              60 Days

              NEW & UNUSED Items

              VIP-Only Benefit

              No Used Exchanges Allowed

            Alert

            See What BBB Reports On

            Pattern of Complaint

            "BBB files indicate that this business has a pattern of complaints. Specifically, the consumer complaints allege that the business is charging a recurring annual membership fee which they are having issues cancelling. Consumers advise when they call the business they have no record or their account or there are extensive hold times when attempting to cancel. Lastly consumers advise their email inquiries are not being responded to in a timely manner. On March 5th, 2024, BBB submitted a written request to the business encouraging them to address the pattern of complaints.

            On March 7th, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by taking steps to improve the customer experience when cancelling. Consumers are advised to call 1-800-743-3206 or email them via the "contact us" link on their website to cancel. Consumers do have the option to wait to speak to an agent or leave a call back number and not lose their place in the queue. Lastly, customers should also double check to ensure they are not providing alternate contact information than what was submitted upon signing up ,as their account may not be located."

            Contact Information

            5553 Copley Dr

            San Diego, CA 92111-7904

            Visit Website
            (800) 743-3206

            Accreditation

            This business is not BBB Accredited

            Years in Business: 36

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.