Customer ReviewsforLicensed Structural Engineers

This company is engaged in DECEPTIVE PRACTICES. They charged my dad $6,200 for architectural drawings, plus $1000 to handle the permit filing. We have had to chase them down to get responses. They gave incorrect info on the permit filing. We had to take over the filing completely. I requested a refund of the $1000, since they did nothing. I was told they would submit the request for refund. I have emailed and called and no one has responded. They appear to be taking new calls for business, but avoiding calls from those they have already fleeced. Completely suspect and deceptive in their approach. This will be escalated further, since they took advantage of an elderly person and no one else should endure such experience.

Thank you for bringing your concerns to our attention. We understand your frustration and want to address the issues you've raised.Upon reviewing your case, we confirm that on March 21, a refund of $1000 for the permit filing fee was processed to the card on file ending in *0573, as requested. We acknowledge your decision to handle the filing process independently and have duly refunded the associated fee.We apologize for any inconvenience caused by any perceived delays in processing your refund request. We take customer feedback seriously and are committed to ensuring a smooth and efficient resolution process.Should you have any further questions or require additional assistance, please feel free to reach out to us directly at *************.Thank you for your understanding.

If i could give -5 stars, I would. We contacted Licensed Structural Engineers, **** for an inspection on a home we were buying. Paid the payment, and scheduled the appointment. Day of the appointment the buyers, sellers, and agents were at the property for the inspection. After 30 minutes of waiting for the inspector, I called the company and was told the inspector would not be out today. No explanation, no apology, nothing. Just a simple "The Engineer will not be out today" When I asked for a refund because our inspection windows was closing, they stated they did not have my payment. I resent the Zelle payment receipt.Fast Forward another week, I called looking for my refund and was met again with the same "We have no payment on file". I sent my receipt to their "we care" email address which is clearly not true. Still waiting for that refund. I was told it would be processed but they don't know when. Stay far far far far far away from this company.

*******,I hope this message finds you, and I sincerely apologize for the inconvenience and frustration you experienced with our services. Your feedback is essential to us, and I want to address the issues you encountered during your recent engagement with Licensed Structural Engineers, Inc.First and foremost, I want to extend my sincerest apologies for the miscommunication and the delay in the inspection process. This falls far below the standard of service we strive to provide. I understand the importance of timely inspections, especially in the context of purchasing a home, and I am genuinely sorry for any disruption this caused.Regarding the payment and refund issue, I am committed to resolving this matter promptly. I have personally reviewed the information, and it is clear that there was a breakdown in our payment processing and communication procedures. I assure you that steps are being taken to rectify this, and we are working diligently to process your refund as swiftly as possible.I understand the frustration you've experienced, and I want to assure you that your concerns are taken seriously. Our goal is to provide excellent service, and we acknowledge that we fell short in your case. I appreciate your patience and understanding as we work to make this right.To expedite the resolution, I will personally oversee the refund process and keep you updated on its progress. Additionally, if there's anything else we can do to remedy the situation or address any further concerns you may have, please feel free to reach out directly to me at [Your Contact Information].Once again, I apologize for any inconvenience caused, and I am committed to ensuring that such issues do not happen in the future. Thank you for bringing this to our attention, and I appreciate the opportunity to make amends.Thank you,******