ComplaintsforDocupros

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company is named Docupros **** and they were going to help me resolve my student loans with ***********************************************. But they have not communicated with me since Feb. 3, 2022, and they have not resolved the case of my student loans. They have also charged me a fee of ****** which I have to use my debit card to pay through my bank account ***** *********** Would I like to have some help getting a refund from Docupros **** If it is possible?*****************************

  Business response

  03/13/2023

  Hello there,
  
  We have attempted to contact you for the past year now multiple times and we havent gotten ahold of you we have left several messages along with multiple emails.
  
  Please provide us with your current mailing address so that we can send your refund via check. 
  
  Thank you 

• Initial Complaint

  11/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I thought this was the ********** of ********* calling about my loans, They completely misguided me and told me that in order to get my full refund, they had to combine my loans and I had to pay $999.00. They gave me information about my account that I felt confident that this was legit. This happened in April of 2021 and I have yet to get in contact with someone about this, the phone doesn't work and I realized this was a scam. I would like a refund and all my information to be deleted from any system that it was put in. I have no idea where to start with this or what I should do. I am hurt and sad that I was waiting to get my loans back and when I realized it has been this long, I did some research and noticed that I was scammed.

  Business response

  11/25/2022

  HI there *******,
  
  We have been tryng to get in contact with you to give you updates and Finalize Your  application process,
  We have tried multiple times in the past few months with no luck,
  
  We understand tyoru frustration and will gladly refund you the amount you paid to **.
  
  We will send you a check is your address still  
  3001 ********************** Unit #****
  *****, ** 75093 ?
  
  Please let ** know so we can send you your refund via check. 

  Customer response

  11/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  you have my correct address, please let me know when to be on the look out for this check. Thank you for the quick feedback. 
  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Want to cancel the contract with them. thought they were associated with the ********** of ********* ask too much personal information

  Business response

  07/14/2022

  cWe spoke to this client and explained exactly how the program works and how it benefits she understoodd the whole process and we havent billed her or charged her for anything . We cancelled her file she never reached out to us to request to cancel, we will try to reach out to her to exp[lain but for now she is cancelled 

  Customer response

  07/15/2022

  
  Better Business Bureau:
  
  i have emailed them several times that I wanted it canceled, but never head back, I know someone who is a private investigator so hopefully all my info was deleted. I will accept their response. 
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 4th, an agent of Docu-Pros approached me, and they basically misled into thinking that they were working for the agency behind StudentAid.Gov, they did this by not directly saying what company they TRULY WERE, but by telling me they could help me eliminate my student loan debt, and using their ability to get into the Studentaid.gov database with my social security number (which I already didn't like the sound of), this was the ONLY organization affiliation that they showed while they played their hand of being arbiters for Student loan forgiveness. When they went in to look at my information they discovered my loans were in default, I already knew this, and before my Mother and disability caretaker died in November leaving me without enough money each month to pay my rent. I explained to them that this was my situation and that I was completely broke, but that when my mother had looked into getting my account balance settled, what she found was that given our income and its source (Entirely Social Security), only 5$ was required to get my account out of default, and there was even a way to get that 5$ exempted, when I mentioned this to them they told me I was going to have to pay $100 a month for 8 months to pay what I owed so they could erase my entire Student Loan Debt, I told them I couldn't afford that and they lowered it to 75$, I explained that even that was more than I could currently afford and that I would try to pay it off when I could, and I was going to have to push the payments off every two weeks a lot of the time, but I was willing to try because getting rid of my loans would help enormously. After pushing the payment off this last time, I got a text with the actual company, Docu-Pros and immediately did some research only to find that Loan forgiveness is a scam and there is no current program like this, and when I tried to get in touch to ask about this and delay my latest payment all numbers connected to them were disconnected.

  Business response

  06/22/2022

  I reached out and spoke to client we refunded her payment she made towards us and explained to her situation, we got her ourt of default and explained to her hwo forgiveness works in her situation. PLease let us know if this client confirms we can send over recording iof needed.  We basically did partial service for her at no cost and explainmed to her how she can proceed onto the next steps opn her own. She should be confirming this with you please let us know otherwise. 

• Initial Complaint

  10/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It has been close to 6 months sense I sent them all the information they needed, now I cannot reach them by phone and not answering email's. Is this a legit company or did they go out of business?

  Business response

  11/04/2021

  Hi *****,
  
  We apologize for any inconvenience,
  
  as per the notes on your account, we actually submitted your application and sent you a confirmation email on September 10th 2021.
  
  We have been tryng to reach out to you to update you witht he necessary next steps and to answer yoru questions however we have had no luck.
  
  We are still working foryou and are stillin business and want to resolve your concerns as soon as possible.
  
  We would liike to see what time works for you for us to reach out to you and answer your questions and concerns and let you know of the next steps.
  
  Please let us know additionally you can reach us toll free at **************. 
  
  please let us know what time works best to reach out to you,
  
  We look forward to working with you.

   

  Customer response

  11/05/2021

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***** June
  
  
   
  

• Initial Complaint

  10/21/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is a scam company. They call to say they are associated with the US ********** of ********* and then walk you through the process to consolidate your student loan debt. They ask for personal information. I thought it was legitimate but now after review I see that it is a scam company that just takes your money. DO NOT answer calls from them.

  Business response

  11/03/2021

  Hi there we apologize for any inconvenience we may have caused.
  First and foremost after reviewing the conversation you had with the rep he never mentioned that we were the department of education. 
  Your information is secured and has now been deleted from our database as per your request. 
  We helped you find the program best suitable for your situation to not have to pay your loan balances in full.
  We offered to provide you the service on our end, you seemed interested and we made it clear we were no way affiliated with the *** or your lender.
  Again we apologize for any inconvenience you may have had but rest assured we are nto a scam if you feel this way and wish for us to ammend this issue with you 
  
  WE WILL OFFER YOU OUR SERVICES FOR FREE AT NO COST.
  
  Please let us know how you would like to proceed.
  
  Thank you 

  Customer response

  11/03/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩