34 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Vir H
1 star07/28/2022
Don't give them your money. It's a scam. I contacted the student aid (the government agency) people directly and they didn't even know who this company was. By balance was also the same after making a payment. They told me to not give them anymore money and get in touch with the actual company supposed to take over my loans.
Docupros Response
08/01/2022
Hi, *********, We are sorry to hear that you had a less than stellar experience with us. We have very high expectations at Docu-Pros and would love the opportunity to improve. Please get in touch with us at **************, We see you have an active file with us and we want to see if you can allow us the opportunity to make it right and resolve your concern.We have tried reaching out to you multiple times with no luck, we can explain to you in more detail where you currently stand.You can contact your lender directly however that's not always the best option.We will gladly make this right for you.Please contact me directly ********** ******Review from Hope G
5 stars06/02/2022
It was a great experience talking to excellent customer service specialist during the intake process.I felt respected and it was not a rushed process. The information was precise and clear about the start and end service.Review from Vina M.
5 stars05/09/2022
She was very clear in explaining my repayment for the programReview from Li L
5 stars05/06/2022
****** and *** were awesome in helping me with my student loans!!!Review from Saul O
5 stars03/24/2022
The service I received from ***** and **** was excellent. ***** and **** were very patient with me when I was trying to do the electronic signature, and thru out the whole process. ***** and **** answered all my questions, and was able to explain what would be happening. I am very pleased with the service I received from both of them.Now my federal student loans have been approved and waiting on final steps of process.Review from Albert L
5 stars02/24/2022
***** was very helpful in helping with the bumps on the way to resolve matter. Thank youReview from Sheri R
5 stars01/06/2022
********************* was a pleasure working with tonight. She answered all my questions.Review from Gloria s
4 stars01/04/2022
I was well please with my agent ****************** she was polite and very helpful.Review from Quentin R.
5 stars12/01/2021
***** was my agent and I was very pleased by the service received from this firm , courteous , professional and helpful. I now have no school loan , thank you Docupros!Review from Carleice K.
5 stars11/30/2021
I had a great experience with docupros and I would definitely recommend this company to family and friends who have student loan depths. ***** was a great help.
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