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Review from Victoria S
1 star04/01/2024
Never received my order! Tried calling & emailing for the 10 days and have not received a response and been on hold for more than an hour!No customer service at all! Received confirmation email that my order was placed on March 16th, and that it was shipped by March 18th, however the tracking still says processing.Will be filing a dispute with my CC company since I have not received my order or any response.Buyer beware order from somewhere else!!
Blenders Eyewear Response
04/24/2024
Hey ********,Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.I apologize for the shipping inconvenience. I have refunded your full order, so you will receive a refund confirmation from us soon.Thanks for your patience while we sorted this out. We value your business!Best,Review from William M
1 star03/30/2024
I ordered two pairs of the wrap around sunglasses and two hard cases. I received two standard pairs and no cases. I called several times, and just like everyone else, put on hold and it hung up after about 10 minutes. Have sent three different emails and still have not heard back. Blenders customer service is not good at all. Would appreciate a response email or call back. No intentions of buying from or recommending Blenders to anyoneBlenders Eyewear Response
04/24/2024
Hey *******, Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.Unfortunately the missing item went out of stock. We contacted you with some options to fix this. We refunded you and sent a complimentary voucher for the inconvenience.I believe everything is resolved now, but if you need anything else, please don't hesitate to reach out to us. Thanks for your patience while we sorted this out. We value your business!Best wishes,Review from Matt P
1 star03/28/2024
Only gave 1 star because I couldnt give 0. Worst customer service I have ever experienced (and not even close). I see others having trouble getting in touch with customer service as well. I have been trying to get in touch with someone since 3/19. It is 3/28. What a brutal way to run a company. Sad and not worth the hassle even though products are decent. Stay away.Blenders Eyewear Response
04/24/2024
Hey ****, I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, and we need a few extra business days to reply.I see we got in touch with you on March 28th, and shipped out a new order. Very sorry the post office dropped the ball here, but I believe everything is resolved now! If you need anything else, please don't hesitate to reach out to us. Thanks for your patience while we sorted this out. We value your business!Best,Review from Kenny H
2 stars03/23/2024
I ordered 3 pairs of glasses and my confirmation said all 3 were in my mailbox. Sadly only 2 arrived. Been calling ever since sent 2 emails, called on a few occasions only to stay on hold and the phone hangs up. What a joke!!! Order #*******Blenders Eyewear Response
03/27/2024
Hey *****, Very sorry for the delay here and packing mistake! We're currently swamped after our anniversary sale, and response times are slower than usual. However, I just created a replacement order for ************ and sent you a confirmation email. Thanks for your patience as we sort this out. Please follow up internally if you have any other questions or concerns. Cheers!Review from Stephanie c.
1 star03/22/2024
Worst customer service I been trying to contact them I placed an order for 2 glasses that I never received but the customer service number always drops my call after a couple of minutes I have try sending multiple emails but no answer yet wish they care more about there customers I have order 3 pair of glasses from them before but now I feel I shouldnt order from them because its imposible to get a hold off them when you have issuesBlenders Eyewear Response
03/26/2024
Hey *********, Thanks for reaching out! I'm very sorry for the inconvenience so far. After sales, our team receives an avalanche of calls and messages for a few weeks afterwards. Response time is higher than usual during this time, but we always respond to everyone within a few business days. Looks like a representative already got back to you, confirmed your shipping address and resent a new package. I believe the Unit # was missing on the original shipment. We also sent a $10 complimentary voucher as a token of our gratitude for your patience. I believe the issue has been resolved now but do not hesitate to reach out if you still need anything!Cheers,Review from Kristi S.
1 star02/03/2024
If I could give 0 stars I would. I bought a pair of blenders at a local store to me that retails their products. I havent had them long and the mirror is coming off. I emailed to get a warranty claim started. No response the first time. Did it again and this time got someone. They told me that they would warranty them but my style was out of stock. They had me pick another pair. So I picked a different style. I got them in the mail this week and tried them on and they are not for me. So I emailed to return to get another pair. I was told that I couldnt ! Wait what? This is most ridiculous thing I have ever heard. **************** is not their top priority. I have never had any issues like this before. I dont plan on purchasing from this company again due to the quality of the glasses and the lack of customer service provided.Blenders Eyewear Response
03/26/2024
Hi ******, Thank you for sharing your honest feedback with us. Looks like a team member solved this internally with you, and got you the replacement pair you deserved. We apologize for the inconvenience that took place initially, and appreciate your patience. For future reference, purchases made through our wholesale retailers should be handled by them. Purchases made directly on our website or in our stores are handled by us. Each entity has their own return process, to ensure a smooth experience for all. Best,Review from Kim S
1 star12/22/2023
I ordered a pair of sunglasses about 1 month ago. I received an my order# F5131872 and tracking number 1 day after purchase. However, the order has been stuck with the status message "EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING" since Nov 24!! The tracking number with DHL does not appear to be valid as when I search on their tracking page, or click the link from Blenders no shipping information shows. I e-mailed customer support a week ago and haven't received a response. I keep calling their customer support number and it hangs up on me before I ever get to talk to someone! I am so disappointed. I just want my sunglasses and then to never purchase something from this company again.Blenders Eyewear Response
01/02/2024
Hi ***, Thanks for reaching out and bringing to our attention. I apologize for the inconvenience caused here! Looks like something went wrong with shipping out your order, and our office was closed for a few days during the holidays.I do see the issue was resolved over social media, and we sent a $75 voucher to place a new order. I believe everything has been taken care of now, but please don't hesitate to reach out again.Thank you for your patience!Best,Review from Heather S
1 star12/15/2023
Purchased 2 items, a pair of sunglasses and a beanie. I received a notification that my order had been delivered however one item was missing from the box and an item I didn't purchase was in it's place. It appears they substituted a $20 beanie that I paid for with a $5 sunglass case. I tried multiple times to reach out to customer service via their toll free number and several different email accounts. The call was dropped and my emails have gone unanswered. If this company spent as much money on actual customer service, distribution, and customer retention as it has on BS influencer marketing it could be successful. Unfortunately it appears the owners are clueless frauds that lack even the most common business acumen.Blenders Eyewear Response
01/02/2024
Hi *******, Thanks for sharing your feedback and bringing this to our attention. I apologize for the shipping mistake! I reached out last week and provided some options for resolving this. Looks like you opted for the refund, which has been issued. As a gesture of our sincere apology, we also hooked you up with a $20 voucher to put towards your next purchase! Once again, we apologize for the inconvenience this mistake caused for you, and we thank you for your patience here.****,Review from Julie M
1 star12/14/2023
Product is great, but their customer service is non-existent. Their 800# customer care, IVR times out and for two days I have been trying to track down my order #*******, where they shipped me only two (2) items, of the five (5) items I purchased. I am so frustrated with the inability to reach anyone via phone, email, social media - what a joke. I guess I will be out $ since I can't reach anyone to fix my order and ship the missing product. BEWARE!!!! company is growing too fast, and they can't support their ever growing customer base. MISSING THREE Pair of PRIME GOLD sunglasses - come on!!! HELP!!!!Blenders Eyewear Response
12/20/2023
Hi *******, I apologize for the missing item and the long response time getting back to you. Looks like an agent responded a few orders and created a replacement order for you. The order has been marked delivered, and it appears to be resolved now. I'm very sorry for any frustration and inconvenience caused by this issue. The holidays are super busy, and we dropped the ball here. Please do hesitate to reach out if you need anything else. Cheers,Review from Jeremy M
1 star12/05/2023
I was excited to receive my Prime Sunglasses. I ordered two pairs. Prime Black, in which I have, but the gold was not in the package. I can't get anybody on the phone. I emailed as well. I need my glasses or a refund.Blenders Eyewear Response
12/20/2023
Hi ******, Apologies for the missing item and the long response time getting back to you! Looks like an agent responded a few weeks ago and created a replacement order for you. The order has been marked delivered, and appears to be resolved now. Please do not hesitate to reach out if you need anything else. Cheers,
Customer Review Rating
1.05/5stars
Average of 58 Customer Reviews
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