ComplaintsforEXCEL Suspension
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased suspension parts from EXCEL Suspension's website on Dec 20th 2022. The order number is #****. The order status shows as confirmed in Excel Suspension's order managment portal and that I'll receive an email when my order is ready. The PayPal transaction says company name as EXCEL Products. The products were back ordered with estimated date of Mid Febuary 2023. I reached out April 23 2023 when I hadn't heard any updates. **** replied via email April 30th 2023 and said he'd look into it. I didn't hear back from him. I emailed him on May 14 2023 and didn't hear anything. I called him and got talked to him on June 28 2023. He said he had 3 of the 4 parts in stock. I asked him about purchasing some additional suspension parts and to send me details on those options. I never received any information from him via email or phone since that call. I emailed him March 13 2024 and have made multiple calls and even a text msg starting April 5th. No one picks up the phone and no one responds to my voice mails.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.