ComplaintsforQ Swimwear
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Received item 3-6. They state a 30 day return policy once you contact the for approval. Contacted within the 30 day window and they will not return correspondence of any kind. I have emailed and gone through the correct avenues for returns and have heard nothing back. I would like to return this item and receive a full refund back as per policyBusiness response
03/27/2024
Thank you for contacting Qswimwear. We have submitted the refund for this customer, and we believe this case is now closed.Customer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
06/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 28, I put in an order for some swimwear. Order #***** After some time, I noticed that I hadn't reserved my order, so I contacted them through email and ********* and I still didn't get a reply on what was going on and why my order was delayed. I noticed the day after I tried to contact them on ******** that they put in more through **** but still no reply for why there was a delay or any comps.Business response
07/07/2023
Hello,
Order has been delivered. Here is the tracking information:
Your shipment
1ZC2625A0319576209
Order number: Orders
33496 Delivered On
Monday, June 26 at 2:16 P.M. at Front DoorCustomer response
07/07/2023
They did not explain the reason WHY there was a large delayBusiness response
07/10/2023
We do not have inventory and all our orders are made to order. It takes about 18 business days to receive an order from us. It states in our site. Please see below the link.
All suits are made-to-order and will arrive ***** business days.
*****************************************************
Customer response
07/24/2023
they did not addressee why they didn't respond when I tried to contact them by e-mail and ********
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.