ComplaintsforSonim Technologies Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Sonim XP3 phone 11/2/2022. In April, 2023, had to return for repair. Since initial repair phone continued to have issues. Upon last repair phone still not working. Contacted Sonim for refund. I have been without a phone since April, it is now June. Issue has been escalated several times to management with no response.Initial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/21 I sent Sonim support the following info:My order # is ***** I would like to return the following for a refund.3x **** REVO NC2 RSM - Packaged for $169.95 each bought on 9/09/22 I returned the phones to Southern Linc so I do not need the microphones.I would like to return them for a refund of $509.85 On Oct 7 2022 I received RMA #****** I returned the microphones **** tracking ********************** delivered oct 12 to ********* ** I emailed support on 11/14 12/15 12/31 and 01/12 I called them on 12/23 12/29 01/10 01/12 01/18 01/23 02/09 and 02/10 plus a few more times on my home phone.The story usually is they will send someone a note about it. They all claim there is an issue with the warehouse responding to them. The people are all very nice but nice has not yielded any results.I let them know today that I would be contacting the BBB.Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered some phone accessories from sonim tech september 2 the parcel was getting shipped through ****** It was lost sept 7. I contacted ***** and they said I had to file the claim through Sonim so I then phoned sonim and they told me that I had to talk to ***** not them as they were the ones that lost it. I phoned ***** again and they told me I have to go through Sonim. I phoned Sonim again and then they said they would put a claim through.That was late sept or start of Oct. I have been phoning them lots since and they keep telling me that they are sorry but it is there team leader that is working on my case and when I have asked them to put me through to him or someone higher up they said that they are not allowed to. My order number is *****. The case number with Sonim is ********. I paid ****** american and would like to have the stuff re-shipped or refunded if they can not re-ship it.Customer response
02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.