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ComplaintsforMpower Communications
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Try to contact MPower in order to rollover my 401K plan to a different institution, but everytime I try to talk/contact anyone ... they just asking constantly for my social security number and date of birth and address and then stopped talking to me and just send me a survey. ******** I try to contact them again I got only automated response and they don't let me talk to any representative. I am concerned because I am affraid that I am trusting my savings to a not so trustful finance institution.Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I get multiple spam phone calls a day from 925-201-xxxx phone numbers. The last 4 digits are always different. I just did an internet search and find that 1) I am not alone and 2) MPower Communications issues these numbers. This has been going on for several weeks. I would like the calls to STOP.(I always block the phone numbers, but I'll have to get calls from all **** of them before they'll stop, and I shouldn't have to do that.)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.