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ComplaintsforTesol Training International
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought an online TESOL certification course. I completed it a few months later, passed the test, and then submitted the certification items, including a demonstration and an essay. My email bounced several times, but it eventually got through. After a few weeks with no reply, I asked for a time frame. I wasn't given one. I kept asking. For three or four months later, I have been asking for my materials to be graded and my certificate to be issued, but he, despite what he claims, refuses to do so. He even suggested that I had passed and that my certificate was being prepared (asking how I would like my name to be printed on the certificate). Now, he won't even respond. It is far too long to do a chargeback on my card, or I'd do that. I spent time, more than money, on this course, and I want my certificate.Business response
02/03/2022
****, I am very sorry. My Mom passes a few month ago and I have been dealing with that. She had a lot of stuff that she collected over many years. I have sent you a text and I will take care of everything ASAP. Agian I am very sorry.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.