ComplaintsforApple Tours and Travel Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My son was supposed to go on a DC Trip with some of his 8th grade classmates this past March 2022. It was through his school and Apple Tours was doing it. They take all the money that you need to pay for this trip up front and as much as you can in full (registration, bus fee, etc), but do not give you s price break down on what is spent on airfare, hotel stay, food, etc but they say to trust them. Weeks before the trip via Zoom, they tell us that there are 3-4 kids per a room (which is in the contract), but what is not, is all kids will be sleeping in the same bed and seems like they are exploiting these kids. I canceled the trip for my son since this was never stated and this can cause CPS should be involved with this and it is very shady and exploiting children. They refunded me everything but $750.00 saying they keep 25% or so but how can they when this was not in the contract now told to us parents till the last minute. There liars, thief's, scammers and exploiting children and getting my $750.00 back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.