Customer ReviewsforMultifamily Utility Company

My water bill tripled in the last two months. I have emailed the company to find out what the discrepancy is because there is no way that my water bill is almost as much as my electric bill. Nor is there any reason my bill should all of a sudden triple. I can change my rating when I receive a plausible and reasonable explanation.

Dear ***************************,
Thank you for your review. We apologize for any inconvenience you may have experienced. We value your feedback and would like to resolve any issues you've encountered.
Please contact our customer service line at your earliest convenience, and we will be happy to help you further.
Live Customer Support Center
available Mon-Fri 5AM PST-6PM PST (closed on Holidays)
24/7 Automated Phone Payment Processing:
************** or *************************************
24/7 ****** Services Available: www.banyanutility.com
Fax:**************

Predatory company making a profit off the backs of real working class people. First of all I receive a bill in the mail from October which is due December 24th why didnt I receive the bill in November? Why is the bill $156 for a 300sq ft apartment? I used to pay $36 per month for water when I first moved into this apartment, multi family services has somehow increased my water bill to $86 per month when my water usage has remained the same. How they came to that figure I have no idea given they do not give you a breakdown of your usage. On top of that I had to pay a processing fee of $7.71 to pay online with my debit card that is absolutely absurd and predatory. Not please with this company I have no idea why my new landlord is using them but I will be moving as soon as my lease is up so I dont have to deal with this disgusting company anymore.

Good morning, *******,

Thank you for bringing your concerns to our attention.
We are sorry for any inconvenience you have experienced with Multifamily Utility Company.
Unfortunately, we could not locate your name or your account.
To better assist and answer any questions you might have, our team is happy to clarify the services we provide your community.  
Contact our customer service team for further assistance. Well be happy to review our services with you and explain how the billing services are implemented for your community.

Live Customer Support Center
available Mon-Fri 5 AM PST-6 PM PST (closed on Holidays)
24/7 Automated Phone Payment Processing:**************
 24/7 ****** Services Available: www.mucpayments.com

A+/0-00- major disappointment . Y? Do I have to pay a utility company in ********** ?Water, sewer, and trash has never been charged as a separate billing in an apartment . Apartment rentals in SD has always been included in the rent. This company MUC that claims to help family's to make them Utilities more affordable, MUC HAS MORE THEN DOUBBLED my bill in the past month. I moved in to this freshly built complex. A year & 1/2 ago. There was an agreement with management what would be affordable for my family. She asked, what would work with my low income. The amount the manager an I agreed on average $ 40 a month for this added utility bill. The property just installed the sprinkler system. The same month the bill went up. Kind of strange my utility doubled at the same-time?!; Something about the 3rd party billing setup. just Dose Not seem right.

they label fees as "miscellaneous" and expect us to pay without an explanation. i had to hold for hours over a few days to get an answer and i ended up getting it from my landlord instead of them. horrible company and not trustworthy nor transparent.

Scam. Unable to view bills online (glitch possibly), no option to discontinue service.

Good afternoon, ***********************,

Thank you for your recent review, Multifamily Utility
Company is happy to assist with your account questions. 

Dont hesitate to contact us directly to go over any questions or concerns you might have or if you need additional information regarding the services we provide to your community.


Live Customer Support Center
 available Mon-Fri 5 AM PST-6 PM PST (closed on Holidays)
24/7 Automated Phone Payment Processing:1-
************
 24/7 ****** Services Available:www.mucpayments.com


Email:
 ***************************************************

Absolutely horrible wanted to charge me for a certain amount was 3 days late now they are charging me another ****** saying that I have used more

Good morning, ***************************,

Thank you for allowing us this opportunity to respond. Multifamily Utility Company is a 3rd party billing company contracted by ***************************** the Management Company for the community at 2325-******************

Our contract calls for us to bill the residents of this property using an allocation method for water and sewer called RUBS (Ratio Utility Billing System).The method we are using to calculate the bills for your community is called RUBS. RUBS is an acronym for Ratio Utility Billing System.

The steps involved in generating the monthly invoices for your community are as follows.

1)We receive a copy of the Master Utility Bill for the entire community from the Property Manager or directly from the City Utility Company for the Water,Sewer, and Trash.

2)Based on the resident information provided by the Property Manager, we then allocate a percentage of the Master Utility Bill to each unit in the community.

3)There are different factors that can be used to determine the percentage a unit would pay. The factors we use to divide the charges for water, sewer, and trash, are based on a unit's square footage.

4)As the total community utility consumption increases or decreases throughout each billing cycle, this can cause the individual unit bills to also increase or decrease, but the charges will always fluctuate.

This method is used when submeters are not a possibility due to the age and/or plumbing of the building.

If the utility provider charges are high for a given month, the allocation to the residents will be higher, and for this property it seems the Master **** has been high, the last several months. If a leak occurs, your ******************* will inform Multifamily Utility Company and it will be up to them to request adjustments.

Our contract is with the property management company, and we are billing their residents in accordance with the signed contract. If you believe an adjustment is in order, we will need to get approval from your management company.

Please dont hesitate to contact us if you have additional questions or if we can provide additional information.
Live Customer Support Center
available Mon-Fri 5AM PST-6PM PST (closed on Holidays)
24/7 Automated Phone Payment Processing:1-
************
24/7 ****** Services Available:www.mucpayments.com

Email:
***************************************************

I have lived in my complex for several years.my bill from the crime organization I'm just in one month of jump from amount ***** to ******. there is no customer service it's all about the money they cheat. I would ask a question and they couldn't answer it because there isn't an answer. They take advantage of people. The government is ripping us off now this low grade water company . I have call several times and email them. They don't care

Good afternoon, ****,Thank you for reaching out to Multifamily Utility.We found an account under your name. We are happy to assist you with your concerns. Please, feel free to call our customer service number at ************ for further assistance.Warm regards,*****