![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAbility Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a wheelchair accessible van last year in February of 2021, it only had ****** miles. I was driving home with my handicapped son on the freeway and the van starting shaking vigorously. I was fearful for our lives honestly! Thankfully I was only about 2 miles from my home, but I had to keep putting it in neutral because any time I accelerated it would shake. I had to go about ******************** lights flashing. The engine light kept coming on and off. The next Mon., I had the vehicle towed to the Dodge dealership in **************** to find out what the problem was. Also, let me back up, a week previous to this, the drivers side sliding door lock was not working AT ALL! The vehicle is unsafe at this point. God forbid we were driving in it and something were to happen and I wouldn't be able to get my son out of the van, because the door won't open. So I took the van to the dealership for the shaking, it was determined that it was the fuel injection system! Holy cow, now there are only 37,+ miles on the van, how can this be? I have had it for only 16 months and put only **** mi. on it! Now today, the engine light has come on again and hard to start. It is rough driving once again. I have an appointment with the dealership once again on Wednesday. Last time, it took over a week to get the work done. Parts, etc. I get that, but I have been so inconvenienced. What to do in the meantime with no van for my son? This is too much, to be going wrong, on a vehicle with such low mileage! I told the dealer I wanted them to buy it back and I would purchase another vehicle, but to my surprise they are taking $20,000 off of the purchase price. Unacceptable !! How can a vehicle depreciate $20,000 in just 16 months and only adding **** added mi. the odometer? I am appalled!! I am willing to purchase a different vehicle as only a matter of time, I will be stuck somewhere where I can't get help, late at night and scared to stop!! Disappointed for sure!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.