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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've been insured with Bristol West since June been making payments on time I have a SR-22. On January 15 I called ********************* to add vehicle insurance what was going to be new quote she send a quote for $416.31 I told her that my mom was going to pay for this quote. On January 16th my mother *********************, **************************** came to an agreement that she was going to be charging my mother's credit card for the amount of $416.31 she said she was having some trouble charging and that she was going to charge that same day the $416 that everything was included with my SR22 and my vehicle being added that in 7 days I was going to be receiving my ID cards 7 Days past and I never received anything, I asked my mother she had gotten charged she said she hadn't. On February 1st I decided to call, a different person got involved by the name of ***************************, she send me a different quote for $573.92 I told her do not charge my mom's credit card for that amount because we did not agree on that amount, on February 4th my mother's credit card was charged $573.92 February 5th I called Arni and she was giving me the runarounds saying that the policy change couldn't do anything about it, if I wanted to cancel my insurance at that point I decided that I need to talk to somebody else that was higher than ****** asked **** for her managers phone she didn't want to give it to me but she gave me a name his name is Salar his phone number is ************ he told me he was the owner of the company and that the reason went up it's because I owed money on my old policy and that's why it went up if I wanted to cancel it was the only thing that he could do for me I told him that I will talk to my mother about it and I will call him back. Checking all the emails and letters from Bristol West I didn't owe them anything I was always up to date with my payment I feel like this company did a bathing switch on ****** want them to honor the $416.31 originally quoted me for refund $163.61 to credit card
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.