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ComplaintsforFourtane Rolex Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to lodge a complaint against Rolex Boutique Fourtane and possibly begin a class action lawsuit against all Rolex authorized dealers for unfair business practices.Rolex promotes a waiting list for its sought-after models, suggesting a first-come-first-served system. However, it is evident that this waitlist is not managed transparently. Instead, authorized dealers prioritize customers with a history of purchasing multiple high-value items, creating an artificial scarcity of certain models.Sources indicate that Rolexs waitlists are interest lists, not true waitlists. Authorized dealers prioritize sales to preferred clients, often requiring new customers to purchase other items before being considered for popular models. This practice misleads consumers and forces unnecessary spending.During a visit to the Rolex store at *******************, the associate told me I would have a better chance of getting a watch if I bought one from the dealer who sold me my first one. This implies that watches are not sold on a first-come-first-served basis but to those whom the dealer chooses to favor. As a consumer affected by these practices, I find it necessary to take legal action. I believe the BBB should investigate these claims and hold Rolex accountable for their deceptive practices.I request the BBB to:1.Investigate the waitlist management practices of Rolex authorized dealers.2.Require Rolex and its dealers to implement a transparent and equitable waitlist system.3.Ensure all customers have fair opportunities to purchase Rolex watches without coerced additional purchases.Thank you for your attention. I hope for a swift resolution that protects consumers and upholds business integrity.Sincerely,***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.