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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 30, 2021, I sent two sets of faxes through my Fax.Plus account. I have a basic plan which entitles me to 100 pages per month. One fax consisted of 25 pages which was successfully sent and was recorded as taking approx. 30 min. to send. The second fax consisted of ****************************************************** transmission, I cancelled the transmission. When I attempted to resend the fax, I was informed that I now only had 6 pages remaining in my account. I reached out to have that corrected, I received ta response indicating some of the pages of the cancelled fax did go through and I was being charged by transmission time, not the number of pages. That is not indicated anywhere on the site that you are charged in that manner. There is a place on the site where you can enter the phone number you are faxing to, to ensure that it is not charged as multiple pages and the number I entered did not show that.Business response
06/26/2024
I've read the complaint. Unfortunately It is not in my power to help any customers at this they will have to contact Fax.Plus Corporation if they are having any trouble with any services they offer. I'm sorry for any Inconveniences this may have caused.
Thank You
Frenshon Phillips
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.