Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: HC ********************** Account Number: 2445***Sincerely,***************************Business response
01/22/2024
Good morning,
*************************** is not a client of ours and they never have been. I believe she has our entity confused with another company with a similar name.
We (Roya.com LLC) sell websites and web marketing services exclusively to businesses. We do not report to any credit agencies and never have.
From some quick research, it seems like HC Roya is some type of revolving credit supplier, perhaps from an entity called Royal Prestige. They are under the umbrella of ******************** LLC. Hy Cite Royal Prestige produces HC ROYA on a credit report.
An example of this can be found online: *****************************************************************************************************************************
Please inform the person who filed the complaint of their error and remove this from our profile. I have also sent the contents of this response to the client at: ******************
Thank you,
Roya.com, LLC
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6364 Ferris Sq Unit 100
San Diego, CA 92121-3207
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.