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Find a Location

Master Gold Craft has 1 locations, listed below.

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    Business ProfileforMaster Gold Craft

    Wholesale Jewelry
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/29/2016

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers jewelry for sale.

    This business is being included as part of Better Business Bureau’s “BBB4Good” listing because a digital search indicates the organization says it incorporates environmental or social impact as part of its business model. BBB has not verified these statements.

    Business Details

    Location of This Business
    6161 El Cajon Blvd # 241, San Diego, CA 92115-3922
    BBB File Opened:
    11/20/1998
    Years in Business:
    25
    Business Started:
    11/20/1998
    Accredited Since:
    2/29/2016
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Mastergoldcraft
    Business Management
    • Mr. Stephen Muscat, Owner
    • Ms. Elizabeth Muscat, Owner
    Contact Information

    Principal

    • Mr. Stephen Muscat, Owner
    • Ms. Elizabeth Muscat, Owner

    Customer Contact

    • Mr. Stephen Muscat, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered a gemstone and diamond platinum ring from *******, the store owner. The ring was supposed to be a hand-made, custom ring made by *******. His website, the item listing, his posted shop information, policies, EVERYTHING states that he makes everything himself, with his own recycled metals, INCLUDING PLATINUM, etc., so the customer doesn't have to worry about the ring changing hands with other people, etc., and so that the customer gets his artistic ************************* expertise.A week after I ordered the ring, I checked in with ******* for a status update. He informed me that it was too expensive for him to make the ring himself, and that he was having a company in ******** cast the ring, and then he would set the gems into it.I did not agree to this, approve this, and it was done without my knowledge. I told him to cancel my order, which should have been no problem since the ring had not been made yet, and has not been made as I write this.******* refuses to cancel the order. He says I had five days to cancel the order, and that time has past. Since I was only told that ******* was outsourcing the ring when I contacted him for an update, of course I couldn't cancel within five days, since I didn't know.I paid for a CUSTOM, HANDMADE, IN-HOUSE ring. Not a ring being outsourced to some company in ********, then ******* just sets the stones.If I wanted a ring from the company in ******** I would have ordered it from them.This is false advertising and bait and switch.I have TONS of documentation about this, where ******* says he NEVER outsources work.I want my money back.If ******* insists on shipping the ring to me I will refuse delivery. He can't make false claims online then just say "tough, I lied" to his customers.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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