ComplaintsforApproved Contractor Inc
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We paid for texture coating of our home & white washing of bricks to go w/the color scheme we chose (cream & black). Project began 6/23/2022 w/trenching & prepping. Painting of trim began 6/27/2022 & texture coating & "white washing" of brick took place on 7/1/2022. They painted our entire house ************ trim the incorrect color (dark blue), which they claim they will redo in the correct color (black). However, a date has not yet been confirmed. The main issue has been "white washing" the bricks that frame the side of garages & under front windows. I observed the workers simply using a paint brush to apply fresh white paint to the majority of our bricks, when the house was textured a cream color. I brought it to their attention & was accused of approving the white paint, which is untrue. Then they simply used a rag to try to wipe some of the paint off once I told them that it did not look the way it is supposed to. This is not how the "white washing" technique is to be completed. I inquired about what technique would be used on several occasions, but was dismissed. I informed the consultant ********************************* ********************* of my concerns and that the paint should be more translucent allowing the texture of the brick to show through. They told me there may be nothing that can be done to correct the issue. They said they can deduct the cost of the white washing; however my house is left half complete. I signed a contract. My complaint is that they claimed to know how to do the white washing technique, they used the incorrect color (white vs cream), they broke a brick and the some bricks were left unfinished, they do not seem willing to correct the issue, and have minimized my concerns.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.