ComplaintsforKIWI WOODSHOP USA
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Kiwi Woodshop is a San ************* that builds custom furniture and I contracted them on February 27th, 2024 to build a white oak ******* style dining table (72"36"30" with 4" square legs, in the subtle white finish). This information was all included in the contract and it was to be built and delivered to my home in *********** for $3500, inclusive of materials/labor/delivery/tax. Kiwi Woodshop agreed to deliver within 4 weeks; however, the table wasn't delivered for 6 weeks, 2 weeks later than expected. I was given a delivery window on the day of delivery, but they arrived several hours later than the window and the delivery was rushed. Shortly after they left, I contacted Kiwi Woodshop as the table was built with the incorrect size of legs and with the wrong finish. They has initially sent me samples of two finishes and they inadvertently used the wrong finish. Kiwi Woodshop agreed in writing to remake the table with the correct specifications and finish, in accordance to the original contract. They told me I would need to wait until early May but that it would be delivered during the second week of May, which was over a week ago. It has been more than 8 weeks since that time (more than 12 weeks since the original purchase date) and the table has not yet been built and delivered. Kiwi Woodshop has intentionally ignored all emails, calls, voicemails, and texts. I even drove to ********* from *********** to try to speak to them in person, but the shop was closed for the day. I would like to have my table built with the agreed upon specifications and delivered to my home ASAP, as it is unacceptable and highly unprofessional to lie to a customer and then ignore all communication.Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a custom table from kiwiwoodshop. They delivered it 9 months late and the wrong size. I asked them to re-make it in the size on the contract and they said they would, but have not done it and does not respond to messages.Business response
05/07/2024
Hi, to whom it may concern.
we Have been in touch with **** to let her know the table is being remade.
we will be delivering it to the same location.
Thanks,*******
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.